Implementation Consultant - Raleigh, United States - iSolved HCM
Description
Why Work HereHeadquarters is in Charlotte, NC
Recently expanded to nearshore
isolved ranked for SMB Payroll in 2023 Sapient Report
Voted top places to work in USA 2023
Job Description
The isolved Implementation Consultant is responsible for understanding the isolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the isolved onboarding process, which includes gathering requirements and ensuring the partners' isolved environment is configured accurately according to their business needs.
Conducts working sessions with new partners and assist them with their system setup for a successful go live status and continue to provide guidance until they are transitioned to support.
Understanding of the isolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the isolved onboarding process, which includes gathering requirements and ensuring the partners' isolved environment is configured accurately according to their business needs.
Establish regular working sessions with CNPs to assist them in the migration of clients to gain an expertise of the isolved platform and become self-sufficient prior to transitioning to Partner Support.
Contribute to the evolution and improvement of the CNP implementation process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance the implementation process.
Associates degree or equivalent business experience
2+ years software implementation experience, preferably in a SaaS environment
Proven track record of working in a customer facing role
Demonstrated functional business process knowledge related to payroll services Demonstrated strong technical aptitude and capabilities
Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
Demonstrated passion for delivering an outstanding customer experience
Excellent presentation, written communication, and interpersonal skills
A high level of accuracy and attention to detail is required
Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude
Experience in the HCM industry/PEO industry is a plus but not a requirement
FCP or CPP certification
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology.
Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk.
Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions.
No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.
For more information, visit.
EEO Statement
isolved is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.Disability Accommodation
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
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