- Strong customer service skills
- Strong critical thinking skills
- Detail oriented
- Strong communication skills
- Self motivated
- Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
- Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.
- Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
- Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serves as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.
- Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
-
Operations Analyst
1 week ago
PNC Bank Corp. Pittsburgh, United StatesExecutes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. Processes and/or reconciles routine and complex transactions of varying Operations Analyst, Business O ...
-
Operations Analyst
1 week ago
PNC Pittsburgh, United States Full timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
-
Operations Analyst
1 week ago
PNC Pittsburgh, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Operations Analyst
1 week ago
PNC Financial Services Group Pittsburgh, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Operations Analyst
1 week ago
Winmax Systems Pittsburgh, United StatesTitle:Operations Analyst · Location:Pittsburgh,PA(Hybrid) (rotating between 8 AM-5 PM, 9 AM-6 PM, 10 AM-7 PM, and 11 AM-8 PM shifts) · Contract:6+ Month · Job Description: · The Procurement Operations Specialist is the face and voice of SAP Ariba to our customers, building re ...
-
Client Operations Analyst
2 weeks ago
IntePros Pittsburgh, United StatesIntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a Client Operations Analyst for a critical engagement in Pittsburgh, PA. · Client Operations Analyst role: · This position is mainly responsible for completing the ...
-
Operations Analyst, Associate
1 week ago
University of Pittsburgh Medical Center Pittsburgh, United StatesUPMC Health Plan is seeking a full-time Operations Analyst, Associate to support the Medicare HCC Department. The team is based out of downtown Pittsburgh's US Steel Tower and this role will work in a hybrid structure. Occasionally travel throughout Western PA may be required as ...
-
Operations Analyst Sr.
3 weeks ago
PNC Bank Pittsburgh, United StatesExecutes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. Processes and/or reconciles complex transactions of varying risk and financial value Operations Analyst, Business ...
-
Operational Buyer Analyst
1 week ago
Arconic Pittsburgh, United StatesJob Description Operational Buyer Analyst **Description** · Arconic is currently in search of **Operational Buyer Analyst** to join our **Global Financial Services team** in **Pittsburgh, PA**. · At Arconic, we are looking for people who share our values of integrity, inclusion ...
-
Operations Analyst, Associate
1 week ago
UPMC Pittsburgh, United StatesUPMC Health Plan is seeking a full-time Operations Analyst, Associate to support the Medicare HCC Department. The team is based out of downtown Pittsburgh's US Steel Tower and this role will work in a hybrid structure. Occasionally travel throughout Western PA may be required as ...
-
Operations Analyst, Associate
1 week ago
University of Pittsburgh Medical Center Pittsburgh, United StatesUPMC Health Plan is seeking a full-time Operations Analyst, Associate to support the Medicare HCC Department. The team is based out of downtown Pittsburgh's US Steel Tower and this role will work in a hybrid structure. Occasionally travel throughout Western PA may be required as ...
-
IAM Operations Analyst
2 weeks ago
TTI of USA, Inc. Pittsburgh, United StatesJob Description: Identity and access management is a growing field that focuses on controlling access to data and systems throughout an enterprise. · Although data is extremely valuable for organizations, it can also be very harmful if it falls into the wrong hands. · Therefore, ...
-
Operations Analyst Senior
1 day ago
PNC Financial Services Group Pittsburgh, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Operations Analyst Sr
1 week ago
PNC Financial Services Group Pittsburgh, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Operations Analyst Sr.
3 days ago
PNC Financial Services Group Pittsburgh, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Operations Analyst Sr
1 week ago
PNC Financial Services Group Pittsburgh, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
PNC Bank Corp. Pittsburgh, United StatesExecutes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. Processes and/or reconciles routine and complex transactions of varying Operations, Operations Analyst ...
-
People Operations Analyst
1 week ago
Kiavi Pittsburgh, United StatesKiavi is one of the nation's largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. · Formerly known ...
-
People Operations Analyst
1 week ago
Kiavi Pittsburgh, United StatesKiavi is one of the nation's largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. · Formerly known ...
-
Cash Operations Analyst
2 weeks ago
TTI of USA, Inc. Pittsburgh, United StatesJob Description: · This role will assist multiple Operations teams who support Investment management, banking, and loan products throughout the life of an account. Supporting client facing teams, nationwide, in cash disbursements and supporting functions. · Executes activities ...
Operations Analyst Sr. - Pittsburgh, United States - PNC Financial Services Group, Inc.
Description
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As an Operations Analyst Sr. within PNC's Employee Benefits Distributions (Call Center) organization, you will be based in Pittsburgh, PA.
This position requires the availability to work in-office for 2 weeks a month on Monday, Wednesday, Friday, for a total of 6 days.
This position is responsible for receiving inbound phone calls, and making outbound phone calls, to and from existing participants with pension accounts serviced by PNC Bank.
The majority of business is outside of PNC and we distribute the funds on their behalf.
The ideal candidate will meet the following qualifications:
Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Process Management - Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
Standard Operating Procedures - Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationAssociates
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.
Applicants may also call and select Option 4:
Recruiting for accommodation assistance.
All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace.We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.