Account Manager - Waltham, MA
1 day ago
Job description
Account Manager
At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. We're a rapidly growing company looking for someone to grow their career with us. In this role, you'll oversee the XXX service for a busy healthcare location.
Hire and Develop a High Functioning Team
- Fosters a spirit of teamwork and unity that enables each employee and the team as a whole to succeed.
- Consciously creates a workplace culture that is consistent with Beacon Hill Hospitality's mission, vision and values.
Oversees the hiring, onboarding and managing of all team members- - including performance reviews, discipline and termination as needed and in accordance with company policy. - Works alongside team members if needed to cover staffing issues/call outs
Ensure Operational Excellence and Client Satisfaction
- Checks in regularly with clients to ensure that the service is exceeding their expectations.
- Handles any escalated customer inquiries and/or complaints. Complete accident/incident reports.
- Solves problems and makes decisions using sound and reasonable judgment.
- Prepares account specific procedures, oversees equipmentuniform needs.
Ensure Each Site's Profitability
- Sets the schedule and completes bi-weekly payroll and reporting
- Maintains fiscal responsibility by evaluating budgetary needs, reducing expenses, and by conserving and maintaining resources.
Minimum Job Qualifications
- Possesses exceptional customer service skills and a positive attitude.
- Has strong Management skills
- Ability to create a team culture of excellence and reliability
- The ability to handle critical issues in a timely manner.
- Proven record of leading teams to success
- Must be at least 19 years of age, have and maintain a valid driver's license and clean driving record (for insurance purposes)
- Ability to drive a manual transmission preferred
- Strong leadershipmentorship skills.
- Ability to deescalate tense situations.
- Ability to read, understand, and communicate effectively both verbally and on paper
- Ability to proactively solve problems, but also knows when to ask for help.
- Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy.
Work Environment
The employee will be subjected to weather conditions prevalent at the time.
Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).
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