Jobs
>
Stockbridge

    Operations Hub Supervisor - Stockbridge, United States - Aaron's

    Aaron's
    Aaron's Stockbridge, United States

    3 weeks ago

    Default job background
    Description

    **Summary**

    Operations Hub Supervisor serves as a coach and a resource to our customers, obtaining lease renewal payments and lease agreement renewals by understanding and explaining lease agreement terms and benefits and ensuring customers are fully satisfied with the product. An Operations Hub Supervisor builds relationships with customers over the phone to help bring them one step closer to ownership. Operations Hub Supervisor oversees Hub staff as to certain duties and responsibilities.

    **Duties and Responsibilities**

    + Act in a supervisory capacity to oversee the Hub staff to achieve daily, weekly, and monthly goals. Stands in proxy for and is second up to the Manager, BrandsMart Leasing.

    + Assists Manager, BrandsMart Leasing with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

    + Utilizesprovided tools to find and renew customers. Makes direct contact over the phone

    with customers who have not renewed their lease agreement(s)

    + Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership.

    + Upkeeps customer accounts and maintains updated customer information in the computer system

    + Documents customer lease renewal payment appointments

    + Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise

    + Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws

    + Cleans and certifies merchandise at the cleaning station for merchandise personally returned

    + Opens and closes the call center daily

    + May be required to carry out field visit activities visiting past due customers in-home

    **Education and Experience**

    + 1 year customer service, call center, or collection experience required

    + High School diploma or equivalent required

    + 2 years of call center experience preferred

    + 2 years of collection experience preferred

    + 1-year supervisory experience preferred

    **Required Skills and Competencies**

    + Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations

    + Strong multi-tasking, organizational, negotiation and persuasion skills

    + Proficient computer skills

    + Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday

    + Excellent interpersonal and communication skills

    + High energy with the ability to effectively perform all functions of the call center

    + Proper telephone etiquette

    + Uphold the Company Brand and protect company assets

    + Maintain a professional appearance

    + Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Drivers License and compliance with the Companys Diver Qualification Policy

    **Physical Requirements**

    Position routinely requires lifting, loading, and moving pounds of merchandise with the use of a dolly.

  • Aaron's

    Operations Hub Supervisor

    3 weeks ago

    Aaron's Stockbridge, United States

    Operations Hub Supervisor serves as a coach and a resource to our customers, obtaining lease renewal payments and lease agreement renewals by understanding and explaining lease agreement terms and benefits and ensuring customers are fully satisfied w Operations, Supervisor, Opera ...

  • Aaron's

    Operations Hub Supervisor

    6 days ago

    Aaron's Stockbridge, United States

    We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment ...

  • American Tire

    Regional Distribution Center

    1 week ago

    American Tire McDonough, United States

    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATDs coast-to-coast distribution network provides approximately 8 ...

  • American Tire

    Regional Distribution Center

    3 weeks ago

    American Tire McDonough, United States

    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately ...

  • American Tire

    Regional Distribution Center

    2 weeks ago

    American Tire McDonough, United States

    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nations premier tire distributor, ATD's coast-to-coast distribution network provides approximately 8 ...

  • American Tire

    Regional Distribution Center

    4 days ago

    American Tire McDonough, United States

    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately ...

  • ATD American Tire Distributors

    Regional Distribution Center

    5 days ago

    ATD American Tire Distributors McDonough, United States

    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately ...

  • American Tire

    Regional Distribution Center

    2 weeks ago

    American Tire McDonough, United States

    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nations premier tire distributor, ATD's coast-to-coast distribution network provides approximately 8 ...

  • American Tire

    Regional Distribution Center Area Manager

    2 days ago

    American Tire McDonough, United States

    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATDs coast-to-coast distribution network provides approximately 8 ...

  • American Tire

    Regional Distribution Center Area Manager

    1 week ago

    American Tire McDonough, United States

    Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATDs coast-to-coast distribution network provides approximately 8 ...

  • ATD American Tire Distributors

    Regional Distribution Center

    1 week ago

    ATD American Tire Distributors McDonough, United States

    Regional Distribution Center – Area Manager · in · McDonough, GA · at · American Tire Distributors · Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors A ...

  • DHL International GmbH

    Operations Supervisor

    3 weeks ago

    DHL International GmbH Atlanta, United States

    . · Manages and coordinates Hub operational activities to ensure the safe, timely and cost effective processing of shipments. · Implements and directs quality control for all operational areas. · Directs and ensures compliance with established D Operations Supervisor, Operatio ...

  • Adecco US, Inc.

    Sit-Down Forklift Operator

    3 weeks ago

    Adecco US, Inc. Atlanta, United States

    **Job Summary:** · The Material Handler is responsible for the unloading, routing, and processing of incoming drums, totes, tanks, containerized and/or palletized material from Branch locations. Is responsible for various hub functions including material transfers, waste check-i ...

  • VetJobs

    Operations Supervisor

    4 weeks ago

    VetJobs Atlanta, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS · - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military S ...

  • DHL Express

    Operations Supervisor

    2 weeks ago

    DHL Express Atlanta, United States

    **What makes DHL great?** Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. · **_Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine_** · DHL Express is committed t ...

  • VetJobs

    Operations Supervisor

    4 weeks ago

    VetJobs Atlanta, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...

  • DHL Express

    ATL Airport

    1 week ago

    DHL Express Atlanta, United States

    **ATL Hub - Atlanta Airport Location (PM Shift 2:00 pm start time)** · **What makes DHL great?** Our People We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world. · **_Distinguished as No. 1 Worlds Best Workplace by G ...

  • DHL Express

    ATL Airport

    1 week ago

    DHL Express Atlanta, United States

    **ATL Hub - Atlanta Airport Location (PM Shift 2:00 pm start time)** · **What makes DHL great?** · Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. · **_Distinguished as No. 1 World's Best Workplace b ...

  • Trade School

    Client Strategy Supervisor, Retail Media

    3 weeks ago

    Trade School Atlanta, United States

    Overview: · The Client Strategy Supervisor, Retail Media will be the strategic business lead for a robust network of supplier advertisers, helping to proactively identify opportunities for value across our client's retail media business. You will specialize in strategic solutions ...

  • United Site Services

    Trailer Driver CDL

    1 week ago

    United Site Services Fayetteville, GA, United States

    **About USS** · You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fen ...