Technical Account Manager - Denver, United States - Ibotta
Description
Ibotta is seeking a Technical Account Manager (TAM) for our Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.
The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fomenting this mission.
TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience.This position is located in Denver, Colorado as a hybrid position requiring 3 days in office, (Tuesday, Wednesday, and Thursday).
Candidates must live in the United States.What you will be doing:
TAMs are the primary technical point of contact between IPN partners and Ibotta, and serve as the Voice of the Customer, championing their business and technical requisites for achieving success Technical and operational requirements gathering Planning and coordination with Ibottas Strategic Partner Management function and other Ibotta cross functional teams including UX Design, Solution Architecture, Product and Engineering Technical consulting about implementation, technical issues, and upgrades/improvements Planning and coordination of partner-facing Ibotta-specific technical operations and implementations:SLA monitoring & adherenceCost and operational complexity minimizationDevelopment and maintenance of IPN partner-specific runbooks & playbooksUpgrades and new development Technical roadmap planningCoordination and communication of technical issues, incident response and resolution Preparation and delivery of technology-related elements for account reviews and discussions Pioneering the integration of novel tools and procedures to internally optimize cost/performance, all while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPN Ensure overall technical progress and operational success for the partner on IPN Embrace and uphold
Ibottas Core Values:
Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhereWhat we are looking for: 8-12+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM or similar for a SaaS platform is ideal Bachelors degree required.
Preferably in Computer Science, Engineering, Analytics or a related field AWS experience highly preferred Self-directed and capable of making an impact with varying levels of direction Proven track record of working cross-functionally towards shared goals and delivering meaningful impact Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion Analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems Understanding of logging and monitoring systems such as DataDog, etc.
Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership.About Us:
Built and headquartered in Denver, Colo., Ibotta ("I bought a...") is a performance marketing platform that allows brands to deliver digital promotions to millions of consumers through a network of publishers called the Ibotta Performance Network (IPN).
Ibottas network allows marketers to influence what people buy, and where and how often they shop all while paying only when their campaigns directly result in a sale.
Guided by our values and our mission to Make Every Purchase Rewarding, we come to work energized by the business problems we get to solve, the technology we build, the innovative people we work (and have fun) with, and the consumers we get to help.
To date, we have credited consumers $1.5B.Ibotta was named to the 2021 Inc. 5000 list of fastest-growing private companies in the U.S. for the fourth year in a row, after debuting on the list in 2018.The company has also been named as a Top Workplace by The Denver Post four consecutive times, made BuiltIn Colorados Best Places to Work list three years in a row and appeared on Inc.s list of Best Workplaces in 2017 and 2023.
To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Details:This position is located in Denver, CO, or with the option of full-time remote, and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, 401k match, and equity
Base compensation range:
$140,000 - $160,000. This compensation range is specific to the United States labor market and may be adjusted based on actual experience. Ibotta is an Equal Opportunity Employer. Ibottas employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis. For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels. Recruiting Agency NoticeIbotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.
#LI-Hybrid#BI-HybridSummaryLocation:
Denver, COType:
Full time