PBX Operator - Wyandotte, United States - Henry Ford Health System

Description

Part Time Benefit Eligible


Shift:
Rotating


GENERAL SUMMARY:

Communication operators answer all incoming telephone internal and external calls for multi-site business units for physicians, nurses and patients.

Operators prioritize and route communications to the proper destinations via appropriate device, land line, cell text, etc. Provide medical communication via physicians preferred method of contact. Responsibilities include but are not limited; Page physicians, Medical Staff Leadership. Activate mission critical emergency codes, traumas, Cath Lab, OR on call teams, Stroke Alerts etc. Monitor all alarms, dispatch to Security/Police Authority.


PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Perform high phone volume processing in an accurate and rapid manner for multiple site business units for which processes and procedures vary.
• Answer and route calls for the Service Response Center.
• Page physicians and facilitate patron communications as required.
• Provide messaging for medical staff and departments as directed.
• Including multi-channel activity from physicians, patients and other customers to assure customer satisfaction regarding medical consultation, general information, physician discharge, physician communication etc., as requested.
• Serves as a backup resource for device/system failures for multi-site business units.
• Coordinate and launch emergency activations of emergency procedures and 1st responder teams.
• Manage the consult communication process.

EDUCATION/


EXPERIENCE REQUIRED:

• High School Diploma, PC Advanced skills, College course work in medical terminology and communications software applications preferred.

CERTIFICATIONS/


LICENSURES REQUIRED:

• 1 to 2 year's experience in high volume communications system, emergency dispatch and competency with medical terminology, preferably in a multi-site healthcare environment.

Additional Information

• Organization:

Henry Ford Wyandotte Hospital

• Department:

Switchboard-WH

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.

It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan.

With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.