Bilingual Customer Support Specialist - Dallas, United States - The Nielsen Company

• USA Dallas, TexasThis is a remote Call Center Panel Relations Specialist, role.

You will work with panelists reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.

Role Details? Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.? Meets outbound and inbound call metrics.? Builds solid, productive panelist relationships through positive communication.? Collects and analyzes data, providing feedback to panelists.? Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.? Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.? Investigates and resolves proprietary system generated panelist performance issues.? Schedules return calls as needed with panelists.? Works with support departments as needed to resolve panelist issues.

In addition to a professional attitude, the successful candidate should also possess the following:? Strong customer service and human relations skills? Outbound and inbound call experience? Problem solving, and performance analysis abilities? Capable of working evenings and at least one weekend day each week? English/Spanish bi-lingual language skills required? Excellent organizational skills and ability to meet deadlines? MS Office Suite experience (Word, Excel and Outlook)? High School Diploma required, College degree or equivalent experience preferredAbout the Team:Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to.

At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.

ABOUT NIELSENBy connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch.

And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.