Assessment Coordinator - Raleigh, NC, United States
12 hours ago
Job description
DescriptionAssessment Coordinator
1p-9:30p Monday-Friday.
Position Summary
Assesses the needs of walk‑in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates a smooth transition into the admission process.
Essential Functions
- Assess walk‑in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
- Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
- Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
- Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
- Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
- Check in patient belongings, process consent forms, and coordinate admission paperwork.
- Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
- Perform other duties as assigned.
Additional Information
- Reports to: Director of Assessment
- FLSA Status: Non‑exempt
- Requires strong customer service and triage skills to manage inquiries and coordinate admissions.
Knowledge, Skills & Abilities
- Education: High School Diploma or GED preferred.
- Experience: Previous experience in a psychiatric health‑care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred; strong clinical assessment skills required.
- Certifications: CPR and de‑escalation certification required within 30 days of hire.
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