Client Care Coordinator - Washington, United States - The Sterling Group

Description

Position:
Client Care Coordinator


Department: Administrative


Reports To:
Clinical Management


Classification:
Non-exempt


Status:
Part-time Hybrid


Schedule: Flexible scheduling


Position Overview:

We are seeking a Client Care Coordinator to join our team on a part-time basis with a hybrid work arrangement.

The Client Care Coordinator will play a pivotal role in ensuring a seamless experience for clients from their initial contact as they ensure that clients are appropriately referred to the best-fitting therapist.

This role requires exceptional communication skills, attention to detail, and a commitment to providing excellent customer service.


Responsibilities

First Point of Contact:

• Serve as the initial point of contact for new clients via phone, email, and in-person inquiries
• Respond promptly and courteously to client inquiries, providing information about our practice, services offered, and scheduling availability

Consultation Calls:

• Conduct initial consultation calls with prospective clients to gather relevant information and assess their needs
• Clearly explain our intake process, therapy services, and practitioner specialties to potential clients
• Schedule appointments for clients with appropriate therapists based on availability and client preferences
• Track inquiries and consultation conversion rates
• Occasional lead generation

Billing and Insurance:

• Manage all aspects of billing, including invoicing clients for services rendered and processing payments
• Assist clients with insurance-related inquiries and explain out-of-network benefits
• Prepare and submit out-of-network insurance claims on behalf of clients, ensuring accuracy and timeliness
• Maintain organized records of billing, including documentation of client payments and insurance submissions

Administrative Support:

• Collaborate with therapists and administrative staff to ensure efficient scheduling and client coordination
• Support efforts to collect data and make practice improvements with the goal of increasing client satisfaction
• Maintain confidentiality of client information and adhere to ethical and legal standards in handling sensitive data
• Assist with other administrative tasks and special projects as needed to support the smooth operation of the practice, such as organizing mail, supply tracking and ordering, managing staff's utilization of office space, ensuring optimal utilization of office hardware, etc.

Qualifications

This position is not right for you if you're:

• Someone just looking for a job to clock in and out of
• Someone who doesn't feel passion for our mission, vision and values
• Someone who's not a team player or prefers not to work collaboratively
• Someone who doesn't like to hop in and help others get their work done - we highly value teamwork

Schedule and Compensation:

• This position is part-time, offering approximately 15-25 hours per week, with a hybrid work arrangement (combination of remote and in-office work)
• Compensation will be competitive and commensurate with experience

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee may be required to lift 10 lbs. Must be able to hear, see, use arms and navigate around work areas.