BPO Post-Closing Associate - Pittsburgh - Visionet Systems Inc.

    Visionet Systems Inc.
    Visionet Systems Inc. Pittsburgh

    2 days ago

    Technology / Internet
    Description

    The BPO Post-Closing Associate is responsible for processing loan closing packages in accordance with company policies and client requirements. This role ensures accuracy, completeness, and timely handling of post-closing documentation while maintaining strong communication with internal teams and clients.

    Essential Duties and Responsibilities

    • Opening packages and creating orders in VSI internal systems.
    • upload original signed closing package documents into internal systems for processing, retention, and client accessibility.
    • Complete required tasks within VSI internal applications and client systems accurately and timely.
    • Review returned loan documents for completeness and accuracy; upload and file documents accordingly.
    • Maintain open and effective communication with customers and internal department members to ensure timely and accurate processing.
    • Review deed and mortgage documents to ensure recordable documents are present for Quality Control and Auditing.
    • Copy, scan, and retain completed package documents for internal records and client access.
    • Shipping Collateral Docs out to Lenders.
    • Consistently meet or exceed established production standards, performance metrics, and Service Level Agreements (SLAs).
    • Prepare completed loan packages for overnight delivery to lenders following established delivery and shipping procedures.

    Additional Responsibilities

    • Provide backup support to other department functions as needed to maintain workflow continuity.
    • Perform additional duties as assigned, including mandatory overtime when required.

    Education and Experience

    Required:

    • High School Diploma or equivalent

    Preferred:

    • One (1) year of related experience in mortgage, loan processing, or post-closing operations

    Knowledge, Skills, and Abilities

    • Strong organizational skills
    • High attention to detail and accuracy
    • Ability to multitask in a fast-paced environment
    • Proficiency with Microsoft Excel, Word, and Adobe applications

    Physical Requirements

    • Reading, sorting, and data review
    • Prolonged sitting
    • Telephone and computer usage
    • Verbal communication, hearing, and visual acuity

    Working Conditions

    • Standard office environment
    • Ability to work overtime as required

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