Member Services Representative - Davenport
10 hours ago
Job description
Cris B., Member Services Representative says "My favorite part about working at the Y is meeting all the different people who come in - seeing new faces and building relationships everyday is rewarding.
"SCHEDULE:
Must be available for midday shifts during the week and weekends
PAY RATE:
$12.50/hr
The Member Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi Valley.
Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
Building relationships with members, fostering connections within our YMCA community.Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
Handling membership and safety concerns, addressing any issues promptly and appropriately.
Perks of working at the Y
Free individual YMCA membership Discounts on programs
Child Care discount 25% (must work min 20 hrs/week to qualify); Summer Camp discounts
Free Employee Assistance Program (EAP) Program
Y Retirement Fund:
Y pays 12% after employee meets eligibility requirements
Eligible to participate in 403B savings account through Y Retirement Fund
Tuition Assistance
Competitive Wages
Flexible Schedules
Career Development
We are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission.
Must be 18 yrs or older and able to stand and/or sit for at least 4 hours at a time every day.
Must be able to lift up to 30 pounds occasionally.Possess the ability to walk and climb stairs and be capable of navigating through the facility and be able to talk, hear and see regularly.
The YMCA of the Iowa Mississippi Valley is a 4-star rated Charity Navigator employer for over 16 years."Only 2% of the charities we evaluate have received at least 11 consecutive 4-star evaluations, indicating that YMCA of the Iowa Mississippi Valley outperforms most other charities in America." - Charity Navigator.
We have also been voted "Best in the QC" by Locals Love Us several years in a row.Job Posted by ApplicantPro
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