Intake Specialist - Pensacola, FL

Only for registered members Pensacola, FL , United States

1 month ago

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Job summary

We're looking for an Intake Specialist.
This is an entry level position, prior legal experience is not required.
Our ideal candidate for this position is a naturally compassionate/empathetic listener who is great on the phone. Intake Specialists are the first voice a potential client hears when entering the legal process.
They are responsible for interviewing, screening, and evaluating potential claims to assess and determine if our law firm can help.

Responsibilities

  • Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm's main Reception desk.
  • Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-date
  • Attend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practices

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