Unified Cloud L2 Desktop Support - Jersey City - FIRST SOFTSOLUTIONS INC

    FIRST SOFTSOLUTIONS INC
    FIRST SOFTSOLUTIONS INC Jersey City

    1 week ago

    Description

    We are immediately hiring for Unified Cloud L2 Desktop Support
    Location: Jersey City, NJ (Onsite)
    An L2 Unified Cloud Desktop Support specialist's responsibilities combine standard desktop support duties with expertise specific to a cloud-based environment.

    • Handle escalated issues: Resolve complex technical problems that have been escalated from Level 1 support, such as advanced software, hardware, or network issues.
    • Advanced troubleshooting: Perform in-depth diagnostics on virtual desktops, applications, and cloud-related infrastructure to identify and solve root causes.
    • Cloud desktop management: Manage the virtual desktop environment, which may include user provisioning, deploying software, and configuring settings within the cloud platform.
    • Performance monitoring: Utilize monitoring tools to oversee system health and performance, addressing potential problems before they disrupt end-users.
    • Collaboration with L3 teams: Work with Level 3 engineers and other specialized teams (e.g., network, security) to resolve the most critical and complex incidents.
    • Documentation and knowledge sharing: Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians to improve overall support efficiency
    - Monitor system health, troubleshoot incidents, ensure high service availability.
    - Deploy cloud infrastructure, automate workflows using DevOps best practices.
    - Manage CI/CD pipelines, configuration tools, and version control systems.
    - Collaborate with development teams for seamless code and environment deployments.
    - Perform root cause analysis and lead incident resolution efforts.
    - Optimize system performance, enforce security, and compliance across environments.
    - Mentor junior team members, ensure adherence to operational standards.
    - Create documentation, SOPs, and dashboards for effective service management.
    - Engage in capacity planning, scalability, and cost optimization strategies.

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