- Monitor Remedy incident tracking system and identify all incidents assigned to MNOC queues
- Confirm all MNOC incidents are assigned properly, reassigning if necessary to the appropriate queue, and that incident updates and closures are timely and contain the required information
- Generate incident reports and provide them to MNOC and StratasCorp contract leadership
- Identify and track relevant incident metrics, such as average time to resolution and average open incident age, providing them to MNOC leadership for resource planning and priority determination
- Must possess current IAT II or higher security certification in accordance with IAWF DoD M
- Must have or be able to get within 6 months of hire, an appropriate Computing Environment or vendor certification for associated communications equipment being supported in accordance with IAWF DoD M
- Must have 4 years of progressive IT experience
- Must have excellent written and oral communication skills
- Must be able to travel as needed to support mission requirements
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NOC Technical Incident Manager - Pensacola, United States - STRATASCORP
Description
At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector.
Location
Pensacola, FL - Pensacola, FL 32501 US (Primary)
Category
Information Technology
Job Description
Our team, supporting Military Sealift Command (MSC) in Pensacola, FL, is sourcing an MSC Network Operations Center (MNOC) Technical Incident Manager to identify applicable incidents, distribute them to the proper working group, and document updates and resolutions in accordance with NOC direction
Specific duties include:
Secret
Job Type
Full-time
StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution.
StratasCorp is a private corporation established in the Commonwealth of Virginia, is an Equal Employment Opportunity and Affirmative Action employer.
This commitment affirms StratasCorp policy to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local law.
