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    Customer Experience Specialist - Ravenna, United States - Parker Hannifin Corporation Parker Aerospace Group

    Parker Hannifin Corporation Parker Aerospace Group
    Parker Hannifin Corporation Parker Aerospace Group Ravenna, United States

    3 weeks ago

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    Description

    Customer Experience SpecialistLocation :
    RAVENNA, OH, United States

    Job Family:
    Support

    Job Type:
    RegularPosted: Apr 23, 2024Job


    ID :
    48471Job DescriptionPrimary Responsibilities/

    Essential Job Functions:
    Review and respond to customer inquiries received by phone, email, or Customer Relationship Management software.
    Communicate requests for cost estimates on non-standard products.
    Check stock, provide pricing and delivery information on orders or potential orders.
    Check order status or expedite orders with Production, Supply Chain or Shipping Departments.
    Prepare and enter purchase orders; provide such information as customer code, pricing, quantity, part number, order acknowledgments etc. Manage orders and material releases received by Electronic Data Interchange.
    Clarify policies and procedures such as condition of sale and pricing structure.
    Prepare and submit request for returned good authorization.

    Provide technical information to distributors which appear in our catalogs or as advised by engineering, product managers, and/or technical services.

    Collaborate with the Pricing Department with customer quote requests and maintain supporting documentation such as cost estimating print-offs, customer drawings and specifications, and divisional drawings and specifications.

    Participate in problem solving and process improvement teamsInvestigate and approve or deny requests for credit as forwarded by the Accounts Receivable Dept.

    Secondary Responsibilities/Non-

    Essential Job Functions:
    Acknowledge customer orders upon request.
    Assist outside sales personnel.
    Sample requests.
    Quotes on non-standards.
    Clarification of policies and procedures.
    Participate in weekly update and problem-solving meetings.
    Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor.
    Minimum Qualifications (relevant experience, education and/or training):High school education or equivalent required.
    Associate degree preferred.
    Must possess good communication skills.
    Two to four years customer service experience.
    Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at or @parkerhannifin.#J-18808-Ljbffr


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    · Customer Experience Specialist · Location: RAVENNA, OH, United States · Job Family · : Support · Job Type · : Regular · Posted · : Apr 23, 2024 · Job ID: 48471 · Job Description · Primary Responsibilities/Essential Job Functions: · Review and respond to customer inquiries r ...


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    Customer Experience Specialist · Location : RAVENNA, OH, United States · Job Family · : Support · Job Type · : Regular · Posted · : Apr 23, 2024 · Job ID : 48471 · Job Description · Primary Responsibilities/Essential Job Functions: · Review and respond to customer inquirie ...


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