Training Specialist - Chicago, United States - Hornblower Inc

Description

City Experiences is seeking a Training Specialist for our operation in Chicago, IL.

About You:

This person will be adaptable, dynamic, and embody City Experiences RESPECT Service System.


About the Opportunity:

The successful training specialist facilitates, teaches, and maintains excellence in the day-to-day activities of the
frontline Crew, is hospitable and cordial to coworkers and guests, and acts safely and responsibly.


Essential Duties & Responsibilities:

Cruise Execution

• Assist in managing the onboard Crew including recruitment, training, coaching, developing skills

and retention.

• Provide assistance to restaurant managers for Crew adherence to procedures detailed in the fleet

training programs and Standard Operating Policies and Procedures. This includes thorough precruise preparation, adherence to cruise scripts, oversite and development of front-line Crew and
proper execution of food & beverage service.

• Participate in pre-cruise meetings and training topics and communicates and leads front-line Crew

all necessary training for RESPECT, Safety, Sanitation, Service, Food and Beverage Menu. Maintain
a standard of one training session every week.

• Ensure that crew and guests adhere to all safety standards and procedures.
• Ensure that crew is trained and consistently follows and adheres to proper food and alcohol

service guidelines thereby ensuring the safety of each Guest.

• Ensure that all Crew consistently follows and adheres to all health department sanitation codes

and requirements thereby maintaining the Companys strict standards of sanitation. Leads
standard sanitation training for all crews.

• Observe and recommends frontline Crew that require further training and development to ensure

proper and effective service.

Crew Management

• Coordinate and partake in delivering training to all new front-line crew, including both classroom

and hands on training.

• Lead by example at all times.
• Develop positive working relationships with city department heads and peers.
• Develop strong teamwork within the Crew.
• Coach Crew through the guest experience on a training cruise

Administration

• Assist in recruiting all front-line crew when necessary to fill vacant positions, conducts interviews

as needed and makes recommendation to hire.

• Administer city Internship program including recruiting, hiring, training, coordinating work

schedules, opportunities for growth and completing all necessary documentation.

• Adhere to established training program, utilize training software, guides, checklists, quizzes, and

feedback information to competently train each crew. Ensures compliance and completion of all
paperwork and shadow shifts.

• Ensure that all state and local health and alcohol control requirements are met onboard and that

all employees are familiar with these requirements.

• Attend all scheduled meetings.
• Update and maintain all training manuals, quizzes, tests, and any other materials to ensure they

are consistently up to date.

• Operate all restaurant systems (PC, restaurant cost analysis software, etc.) Familiar with, or ability

to quickly learn and adapt to all operational restaurant systems (PC, Timekeeping, reservations,
Point of Sale).

• Additional job duties assigned.

Requirements & Qualifications:

• High school diploma or equivalent required
• One (1) year experience in high volume restaurant preferred
• Energetic and enthusiastic personality essential
• Must be able to effectively understand and convey written and verbal information to guests

and coworkers

• Must possess a service orientation - actively looking for ways to help others
• Basic computer skills are required
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items such as dishes up and down stairs
• Will be required to be available for work on all major holidays
• Must meet minimum state age requirements

About Us:

City Experiences passion is to provide amazing experiences on land and water.

Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

If youre an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply

PandoLogic Keywords:

Training Specialist, Location:
CHICAGO, IL