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    Systems Analyst - Austin, United States - BroadAxis, Inc

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    Description

    Job Description

    Job Description

    CANDIDATE SKILLS AND QUALIFICATIONS

    Minimum Requirements:
    Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

    Years

    Required/Preferred

    Experience

    5

    Required

    Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience.

    5

    Required

    Strong Database query languages (SQL PL/SQL) experience.

    5

    Required

    Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.

    5

    Required

    Skilled in performing tier 2/3 support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions

    5

    Required

    Strong verbal and written skills in communicating with peers and different levels of users.

    5

    Required

    Skilled documenting processes.

    4

    Required

    Skilled in performing remote support trough diagnostic techniques and pertinent information gathering.

    4

    Required

    Strong skills assisting with unit testing.

    4

    Preferred

    Experience working on projects utilizing agile project management methodologies.

    2

    Preferred

    Experience with Health and Human services



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