Customer Service Representative - Jessup, United States - Food Authority

Food Authority Jessup, United States

2 weeks ago

Description

: The objective of this position is to exceed the customer's expectation of service by assuring the safe transportation and delivery of food to customer locations, following company policies and procedures. Assuring shipment of temperature controlled and undamaged product, proper count of goods at customer locations, assuring inventory levels are FIFO in the customer locations.

Shift: Monday-Friday 7:00AM-3:30PM

Hourly Rate: $20.00-$22.00

Required Skills and Abilities:

Field incoming internal and external customer inquiries for the Service Department - both in terms of phone and email requests.
year high volume call center experience
Daily Interfacing with customers
Adjust work orders to include last minute add-ons
Receive customer orders on telephone, via email, fax or post
Respond to customer inquiries and resolve discrepancies with due diligence
Process customer orders on time and in a timely manner
Check stock availability
Analyzation of system processes to enhance customer satisfaction
Handle debits and credits
High volume data entry
Maintain and update customers' database

Minimum Customer Service Requirements:

18 years of age or older
3 years as a customer service administrator
Data Entry
Excellent customer service
Ability to problem solve
Ability to thrive in a fast-paced environment
Work week
Ability to work weekends if needed
Written and verbal communication skills
High School diploma or GED equivalent

Customer Service Demands:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.

Accountabilities:

Strong organizational and communication skills and service oriented a must
Ability to utilize computer software programs, MS Office, ERP System, WMS and Internet based programs.
WMS (Warehouse Management System), FoodLogiQ a plus
Strong people skills with ability to effectively manage conflict

Customer Service Representative

1 week ago

The Chefs Warehouse Jessup, United States

The Chefs' Warehouse - JobID: 43234 [Customer Service Representative] As a Customer Service Representative at The Chefs' Warehouse, you'll: Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system; Inform customer of items not ordered or out ...
Customer Service Representative

1 week ago

Caliber Collision Centers Jessup, United States

Service Center · Jessup · JOB SUMMARY · Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external cust ...
Customer Service Representative

3 days ago

The Chefs' Warehouse Jessup, United States

Job Description · Job DescriptionAbout The Chefs' Warehouse · The Chefs' Warehouse, Inc. ) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the mo ...
Retail Service Representative II

1 week ago

Renewal By Andersen Jessup, United States

· Description & Requirements · Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exc ...
Retail Customer Service Representative II

1 week ago

Renewal By Andersen Jessup, United States

· Description & Requirements · Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exc ...
Equipment Rental Specialist

1 week ago

Sunbelt Rentals, Inc. Jessup, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet ...
Installation Project Manager

1 week ago

Andersen Corporation Jessup, United States

Accurately measure the dimensions and determine installation processes for windows and doors. Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough kno Project Manager, Installation ...
Outside Sales Representative

1 week ago

Winsupply Of Jessup Jessup, United States

Winsupply Of Jessup is a local Plumbing supply company located in Jessup, MD. We specialize in service plumbing, hydronics, tool & safety. We are currently undergoing a massive remodel and brand shift, with a focus on becoming the go-to place for small plumbing companies that wan ...
TEMP Outbound Call Center Rep

1 week ago

Ultimate Staffing Jessup, United States

Ultimate Staffing is seeking dynamic and motivated individuals to join our client's team as Outbound Call Center Representatives. This is a temporary position, at the moment. · 100% in office · Monday through Friday 8:30AM to 5PM · Near Jessup, MD · Temporary position · Up to $ ...
Senior Applications Engineer

4 days ago

Baltimore Aircoil Jessup, United States

POSITION PURPOSE · The Senior Applications Engineer is responsible for providing timely and accurate expertise in the selection, application, operation, and competitive positioning of BAC products to sales representatives, house accounts, global BAC plants, joint ventures, licen ...
Licensed Practical Nurse, Corrections

1 week ago

ATC Youngstown Jessup, United States

ATC Healthcare is looking for a Licensed Practical/Vocational Nurse The LPN/LVN provides skilled nursing services to patients in facilities, including hospitals; long term care and psychiatric hospitals; centers for the developmentally disabled; public health facilities; correcti ...
CDL Driver Jessup MD

6 days ago

thyssenkrupp Jessup, United States

Job Summary · Provide timely delivery of product to our customers. Represent ThyssenKrupp Materials, NA in a positive manner by providing customers with quick, precise, helpful, courteous and professional delivery service. Ensure truck is in proper working order. Perform various ...
CDL Driver Jessup MD

1 week ago

ThyssenKrupp Supply Chain SVC Jessup, United States

Company · With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual co ...
Equipment Rental Specialist

1 week ago

Sunbelt Rentals Jessup, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
Equipment Rental Specialist

3 days ago

Sunbelt Rentals Jessup, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
Equipment Rental Specialist

1 week ago

Sunbelt Rentals Jessup, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
Account Manager

1 week ago

Alliance Material Handling Jessup, United States

As a Dock and Door Sales Representative, you will be responsible for promoting and selling dock equipment and overhead door systems to commercial and industrial customers. You will work closely with clients to understand their needs, provide product demonstrations, and generate s ...
Warehouse Associates

2 weeks ago

Icahn Automotive Group LLC Jessup, United States

Job Description · Position Summary · The Warehouse Associate is responsible for ensuring inventory accuracy and integrity in the distribution center/hub by carefully checking in parts and tires, completing proper computer processing or paperwork, stocking or storing as appropria ...
Equipment Rental Specialist

2 days ago

Sunbelt Rentals Jessup, United States

Join Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
driver non cdl

5 days ago

Fresenius Medical Care North America Jessup, MD , USA, United States

**PURPOSE AND SCOPE:** · Responsible for driving a non-CDL van/truck to deliver to customers. Ensures accuracy of all paperwork related to the job. Responsible for safety of crewmembers, fellow employees, and the public while operating company vehicles and/or supervising/performi ...