IT Service Desk Technician II - Broomfield, United States - GeoStabilization International

Description

Overview:

The Service Desk Technician II will provide telephone, remote and in-person support to resolve hardware and software issues for personal computers and mobile devices. You will provide support for Windows Server, Office 365/Azure, Active Directory, TCP/IP networking, VPN and end-to-end email support. You will help manage SaaS services and licensing portals to assign software licenses. VoIP management using Zoom. Laptop and iPad provisioning.

Who is GeoStabilization International?

GeoStabilization International (GSI) develops and installs innovative solutions that protect people and infrastructure from the dangers of geohazards. We specialize in emergency landslide repairs, rockfall mitigation, and grouting, using cutting edge design/build and design/build/warranty contracting. GeoStabilization International is the leading geohazard mitigation and bridge rehabilitation firm operating throughout the United States, Canada, and Australasia. Our expertise, proprietary tools, and worldwide partnerships allow us to repair virtually any slope stability or foundation problem in any geologic setting.

What work will I be performing?

• Provide local and remote end-user IT support in a timely manner for primarily Windows and some Mac operating systems, software applications, mobile devices, and computing hardware.
• Cellphone and mobile device provisioning, management and support for both iOS and Android.
• Support for network and servers including active directory management, file permissions, VPN connectivity, Wi-Fi, basic network connectivity troubleshooting.
• Computing hardware support, including but not limited to laptops, desktops, printers, cellphones, mobile hotspots, and other peripheral devices.
• Software application and license support for a wide range of applications and mobile apps.
• Laptop provisioning for new employees and hardware refreshes.
• Remote application support in a Citrix environment.
• Exchange and Outlook support including account creation and management in multiple O365 tenants.
• Office 365 support including licensing, MFA, Azure groups, and Exchange management.
• Utilize correct disposal practices for removal of end-of-life computing equipment.

Who Do I Need to Bring?

Minimum experience

• 2 to 4 years of Help Desk experience in a Windows based environment

Desired Experience

• Working knowledge of Microsoft operating systems - Mac OS a plus.
• Laptop imaging, configuration and lifecycle management.
• VPN technologies.
• VoIP phone systems.
• Microsoft Office applications Outlook and Exchange troubleshooting and support.
• SaaS storage security and management a plus.
• Active Directory management.
• Must be able to work independently and as part of a team.
• Ability to communicate technical information to nontechnical personnel.
• Strong troubleshooting skills.

GeoStabilization International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.