Avid by IHG - West Chester, United States - Avid West Chester

Description

As a Room Attendant at avid - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get that last bit of work done.

Your day-to-dayYou'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guestsHelp guests - you'll be happy to help if someone needs a toothbrush or directions for exampleKeep your supervisor updated on room service progress and alert them to any repairs neededSafety aware - follow our established safety procedures at all times - and wear protective equipment when neededBe organised - keep on top of supplies and amenities and always try to minimise wasteReunite items with owners - and log any lost and found propertyLook smart - wear your uniform with prideOther ad-hoc duties - unexpected moments when we have to pull together to get a task doneMonitor and control supplies and amenities, and minimise waste within all areas of housekeepingWork as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and serviceMay regularly assist with deep cleaning projectsMay assist with other duties as assignedWhat we need from youIt's a physical role and you'll be on your feet most of the day, so fitness is importantStrength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objectsYou'll need to bend and kneel to complete some activitiesLiteracy skills - reading, writing and basic math skillsFlexible attitude to shifts - you may need to work nights, weekends and/or holidaysHow do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.

It's what connects every colleague in all hotels.

Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence:
having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening:
focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness:
is about providing guests with what they need, and doing so in a timely and caring manner