Operations Assistant - Wisconsin
3 days ago
Job Summary
The Operations Assistant is a full-time non-exempt position that provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program.The position will review and update participant applications and documents in Salesforce, research and secure housing for participants, contact Host Companies to vet them for the Intrax Work Travel program,
This position will assist the Director of Field Operations Regional Account Manager providing ongoing support
for Work Travel participants after their arrival USA Midwest region This position requires attention detail heavy database work excellent customer service skills
The work environment fast-paced service driven successful candidate possessing ability learn quickly flexible changing business needs
The position requires superior customer support with heavy phone computer usage In summer months Operations Assistant work office Wisconsin Dells WI days per week Duties Responsibilities
- Receive handle incoming calls emails participants employers person working office
- Answer questions via phone email insurance Social Security housing job concerns transportation issues important newly arriving international students United States one business day
- Rearch familiar US government regulations rules related BridgeUSA J-1 visa exchange visitor program tax rules social security procedures prohibited placements more Assist problem solving urgent escalated issues concerning participant health safety welfare Vet employers email phone web searches ensure job placements meet exceed US government regulations Assist updating renewing required host employer business documents Provide support host employers regarding participants working mediate concerns between employers employees Ensure compliance established program guidelines throughout season Maintain accurate documentation participant employer contact Use Intrax database confirm participant arrivals monthly check-ins reported concerns Assist locating securing housing leads prior arrival during program when housing issues arise Attend weekly regional team meetings all-team meetings special trainings Additional Responsibilities
- Assist writing reviewing updating employer job descriptions recruiting purposes Review participant profiles assist interviewing selection participants behalf employers direction Regional Account Manager Make occasional visits employers/participants direction Regional Account Manager Director Field Operations Plan implement Cultural Activities assigned region direction Regional Account Manager Participate Community Support Group meetings Orientations activities assignment Region provide guidance Roadmap Activity Management travel Domestic International International Domestic travel domestic estimated time month overnight year Salary Range $28 per hour previous experience intrax pay transparency statement displayed reflect minimum maximum target hire salaries within range individual determined factors including location skills experience relevant education training THIS JOB DESCRIPTION DOES NOT CONSTITUTE CONTRACT EMPLOYMENT To considered please submit resume cover letter describing experience interest cultural exchange industry We considering qualified candidates criminal histories manner consistent San Francisco Fair Chance Ordinance state local ordinances
Job description
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- Assist writing reviewing updating employer job descriptions recruiting purposes Review participant profiles assist interviewing selection participants behalf employers direction Regional Account Manager Make occasional visits employers/participants direction Regional Account Manager Director Field Operations Plan implement Cultural Activities assigned region direction Regional Account Manager Participate Community Support Group meetings Orientations activities assignment Region provide guidance Roadmap Activity Management travel Domestic International International Domestic travel domestic estimated time month overnight year Salary Range $28 per hour previous experience intrax pay transparency statement displayed reflect minimum maximum target hire salaries within range individual determined factors including location skills experience relevant education training THIS JOB DESCRIPTION DOES NOT CONSTITUTE CONTRACT EMPLOYMENT To considered please submit resume cover letter describing experience interest cultural exchange industry We considering qualified candidates criminal histories manner consistent San Francisco Fair Chance Ordinance state local ordinances
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