Life Care Specialist - Troy, MI

Job Description Summary · Job Description · Under general supervision, facilitates underwriting process for life insurance applications submitted by financial advisors/agents. Specialist is responsible for coordinating requirements gathering on behalf of the insurance company, co ...

Job description

Job Description Summary

Job Description

Under general supervision, facilitates underwriting process for life insurance applications submitted by financial advisors/agents. Specialist is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with underwriter and financial advisor/agent as necessary throughout the process. Identifying issues and working to resolve favorably. Specialist works closely with Life Care Associate and other team members to ensure client satisfaction. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Essential Duties and Responsibilities:

• Provide assistance to financial advisors/agents in completing life insurance applications
• Develop and maintain contacts at insurance carriers
• Keep abreast of product updates and underwriting guidelines
• Update life team on various issues related to underwriting
• Work with licensing team on issues related to submitted business
• Determine risk class quoted and review any medical information submitted with the application to ensure the PI currently qualifies for the quoted risk class
• Communicate with insurance company regarding submitted applications
• Update agency management system as case moves through underwriting process
• Provide status updates via email or phone to financial advisors/agents
• Review medical records to ensure all necessary items are received to avoid delay and to determine if quoted risk class will still apply based on information obtained in medical records
• Forward medical records to the carrier to match to client file and reviewed by the underwriter.
• Work with in-house underwriter to assess whether the risk class is appropriate based on information obtained and when cases are approved "other than as applied for"
• Assist financial advisor/agent in managing offers "other than applied for"
• Submission of informal applications for preliminary underwriting decision
• Review of underwriting decision updating internal record to reflect final benefit and premium amounts
• Back-up assistance for illustrations Second level review of submitted applications
• Request updated illustrations for cases issued "other than applied for"
• Performs other duties and responsibilities as assigned

Advanced Knowledge of:

• Principles, practices, and procedures of general office concepts
• Policies that govern personal life insurance operations.
• Process flows within specific assigned functional area.
• Regulations for specific assigned functional area.

Advanced Skill in:

• Communicating detailed information provided by insurance company to clearly provide financial advisors/agents with status and course of action
• Relaying information to insurance carriers to help ensure best offers are received for clients
• Identifying potential issues related to life insurance underwriting
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to:

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels.
• Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions.
• Analyzing data to identify discrepancies.
• Problem solving.

Educational/Previous Experience Requirements:

• High School Diploma and a minimum of five (5) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service.

~or~

• Associates Degree and a minimum of one (1) year experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service.
• Bachelors Degree Preferred.

~or~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

• Life, Health and Variable Annuities License is helpful but not required.

Education

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.