System Administrator - Troy, United States - FastTek Global

Description

Command Center Administrator #988723

Job Description:

Experience Level 5-10 years

Skills & Job Responsibilities:

Experienced with handling Major Incident Management Process and service desk support.

This position is responsible for monitoring multiple infrastructure, application components, diagnostics, escalation of operational issues including triage, information gathering for support resources and establishment of communications.

This includes hardware, operating systems, applications, will leverage industry standard tools, Information Technology Service Management based methodologies (ITIL) to identify solutions to technology-related issues.

Works under direct supervision of the shift lead to perform analyst duties in a data center environment.

Duties include supporting operations, network services, application development and system support.

Supporting these groups will require coordination between the groups from a technical standpoint including triage, prioritizing, problem resolution and escalating issues as necessary.