- Answers the IRD phone with great customer service and take orders from patrons
- Enter order information into the POS system and follow up with kitchen to ensure timely delivery
- Creates check for each guest to ensure accountability of all food and beverages served
- Set trays and food accordingly and deliver to hotel guests in golf cart
- Retrieving Room Service trays and dishes from resort grounds/ guest rooms in a timely manner
- Receives cash from guests, make changes if necessary, verifies validity of charges, records charges, and ensures vouchers are properly executed and money balances
- Receive guests complaints and provide positive solutions to guest while ensuring their concern is resolved
- Follow all guidelines and regulations regarding food safety
- Clean and organize Room Service carts during slow times
- Restocking condiments, napkins, covers, silverware, flowers and tablecloths
- Setup and deliver all amenities to rooms in a timely manner
- Upsell food, beverage and promotional items to guests
- Follow all responsible alcohol practices and card all guests whom appear under 21
- Maintain cleanliness of kitchen and IRD storage rooms
- Serve non-alcoholic and alcoholic beverages in accordance with regulations
- Perform side work as required
- Attend department meetings
- Perform other related duties as requested by the supervisor
- Positive attitude with team members and guests
- Must be able to work well under pressure
- Ability to manage difficult or emotional customers or situations and respond promptly
- Ability to communicate effectively and proficiently in writing and verbally
- Ability to complete basic mathematical calculations
- Strong phone, sales, and customer service skills
- Proficient in MICROS POS system
- Must be at least 18 years old
- At least 1-2 years of in room dining or restaurant serving experience
- Prior resort and/or hospitality experience preferred
- High school diploma or equal to a GED
- Must speak and communicate in English
- Must be able to clearly communicate with guests, management and coworkers
- Food Handler Certificate required
- TIPS Certificate required
- Must provide valid document(s) to work in the US
- Valid California Driver License is required
- Stand, sit, or walk for long periods of time
- Ability to handle and carry objects weighing up to 40 pounds
- Frequently bends, stoops, pushes, and lifts to perform routine job tasks
- Flexibility and good reflexes required to operate electric golf cart
- Ability to use stairs frequently
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In Room Dining Server - Aptos, United States - Seascape Beach Resort
Description
Job DetailsJob Location
Seascape Beach Resort - Aptos, CA
Position Type
Full Time
Education Level
High School
Salary Range
$ $18.00 Hourly
Job Shift
Any
Job Category
Hospitality - Hotel
Description
SUMMARY: Responsible for taking orders, entering them in the POS system, setting up trays, delivering and retrieving all food and beverage orders to guest rooms.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS, SKILLS & ABILITIES
Listed below are the qualifications that represent the knowledge, skills, and/or ability to perform this job successfully:
The work environment at ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.
PHYSICAL DEMANDS
While performing the duties of this job, the employee must be able to:
