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- Oversee the daily operations of the dispatch department, ensuring optimal efficiency, effective routing of trucks and personnel ensuring on time deliveries
- Manage and monitor the performance of dispatch staff, providing training and guidance to improve productivity and service
- Ensure compliance with transportation regulations and safety standards across all dispatch activities
- Respond to escalated issues or complaints, resolving problems swiftly and maintaining positive relationships with customers and staff
- Coordinate with other departments such as sales, customer service, and terminal managers to align dispatch activities with overall business objectives
- Ensure dispatchers are regularly monitoring driver performance and mitigating inefficiencies within their control
- Continuously assess and improve logistics processes, identifying areas for cost reduction, performance enhancement, and risk mitigation
- Contribute to fostering a positive team culture that encourages open communication, teamwork, and continuous improvement
- Responsible for reviewing employee performance, coaching and progressive discipline, addressing complaints and resolving problems
- Responsible for maintaining dispatch and driver scheduling to ensure adequate coverage
- Ensure customer requirements and procedures are communicated to dispatch and drivers and customer expectations are met
- Enforce and support all company policies and procedures
- Other related tasks and projects as assigned by manager
- Must be local (live within 60 miles)
- Minimum of 5 years of experience in dispatch management, dispatch operations or a related field
- Proven experience in managing a team of dispatchers or coordinators
- Strong leadership skills with the ability to motivate and lead a team
- Exceptional organizational and multitasking skills
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment and make decisions under pressure
- Ability to understand and interpret data to improve dispatching operations
- Capacity to train and evaluate staff performance effectively
- Strong critical thinking skills and the ability to manage complex situations
- Demonstrated experience in working with Microsoft Word, Excel, and PowerPoint
- Professional & ethical demeanor
- Ability to work under limited supervision following standardized practices and/or methods
- Experience using transportation management software and tools, such as route planning software, safety, and vehicle telematics
- Strong understanding of transportation regulations and legal guidelines
- Experience in the fuel and/or transportation industry
Lube Logistics Manager - Houston, United States - Sun Coast Resources
Description
TITLE:
Lube Logistics Manager
LOCATION: Houston, TX
POSITION REPORTS TO: Director of Lubricant Operations
COMPENSATION: Commensurate with experience
SCHEDULE: Monday through Friday, 8:00am - 5:00pm; some overtime and some weekends may be required.
INTERNAL TRANSFERS:
To qualify for an internal transfer at Sun Coast, you must have been in your current position for a minimum of one year and be in good standing.
Internal applicants should notify their supervisor or manager of their interest in the new position.RESPONSIBILITIES
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.