Research Survey Interviewer - Minneapolis, United States - HealthPartners
Description
Job Description
We have a Research Survey Interviewer position.
Spanish/English Preferred. The purpose of this position is to provide support to research evaluation projects by assisting research teams and Center for Evaluation and Survey Research staff to gather information through telephone or mailed surveys, prepare mailings, maintain and update project databases, schedule research procedures, assist with one-on-one and group visits, contact study participants and facilitate progress of study functions.
ACCOUNTABILITIES:
Interviews participants via phone following prescribed scripts and protocols.
Enters screening information to database.
Schedules research procedures and informs staff.
Facilitates appointments (collects forms, administers questionnaires, performs research procedures and measurements, schedules future appointments).
Enters appointment information into database.
Assists in preparation of mailed surveys.
Prepares, mails and tracks communication as required.
Maintains and follows timelines for project completion.
Maintains and updates project documentation.
Informs project team of participant experience and identifies improvement opportunities for data collection and recruitments.
Supplies data for reports.
Performs other duties as required.
REQUIRED QUALIFICATIONS:
High School Diploma or equivalent
Exceptional communication and customer service skills
Attention to detail
Strong organizational skills
Ability to establish and maintain effective relationships with project staff and participants
Ability to adapt to shifting priorities; Must demonstrate flexibility and judgment to handle unforeseen situations that may arise
Ability to work with minimal supervision
Strong computer experience
PREFERRED QUALIFICATIONS:
Associate degree in a social science or health related field
One year research experience; Knowledge of research methodology
Experience with Microsoft Word and Excel
Experience with REDCap or other data collection programs
Experience with Epic scheduling
Experience making telephone calls to clients, patients or members
MAJOR CHALLENGES:
The Research Technician/survey specialist will need to be comfortable calling potential research participants to introduce study and survey opportunities for a large portion of their workday.
Satisfy the requirements of multiple study investigators/project managers or Center for Evaluation and Survey Research team members in delivering quality products within required deadlines.
Must follow publication, proposal and project guidelines accurately and consistently.
DECISION-MAKING:
The Research Technician is expected to take the initiative on all job accountabilities with the support and consultation of the Research Investigators, Project Coordinators, Project Managers, RPMO Supervisors, or Center for Evaluation and Survey Research Supervisors.
About Us
At HealthPartners we believe in the power of good - good deeds and good people working together.
As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin.
We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued.We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.