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  • Customer Service Representative - Grand Rapids - Jessica Fitzgerald - State Farm Agent

    Default job background
    Description

    Customer Service Representative

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

    About the Role

    This is an exciting opportunity for someone who is passionate about delivering exceptional client experiences and wants to enhance their career in insurance sales.

    • Answer customer inquiries and provide policy information.
    • Assist clients with policy changes and updates.
    • Process insurance claims and follow up with clients.
    • Maintain accurate records of customer interactions.

    Key Responsibilities

    The successful candidate will be responsible for:

    Resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members.

    Benefits

    We offer a range of benefits, including:

    • Bonus based on performance
    • Opportunity for advancement
    • Paid time off

    Requirements

    To be considered for this role, you should have:

    • Bilingual- Spanish and English
    • Strong communication and interpersonal skills.
    • Detail-oriented and able to multitask.
    • Previous customer service experience preferred.

    Salary Estimate

    $45,000 - $65,000 per year, depending on experience.


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