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    • Service Coordinator - Wood Dale - PremiStar

    PremiStar
    PremiStar Wood Dale

    1 month ago

    Default job background
    Description

    About Our Team

    We offer a great work-life balance, career advancement opportunities, and a positive company culture. Our team is supportive, stable, and technologically advanced. We provide training and development opportunities to help you grow in your career.

    Job Summary

    We are seeking a Service Coordinator Dispatcher to lead and direct the daily functions of our dispatch department. The ideal candidate will have 3+ years of dispatching experience and a high school diploma or equivalent. As a Service Coordinator Dispatcher, you will be responsible for scheduling and dispatching technicians for service, maintenance, or emergency repairs outside the place of business. You will also serve as a liaison between customers and the company, ensuring customer needs are met.

    Responsibilities

    • Serve as the initial point of contact for escalated issues and inform manager.
    • Receive customer service calls and schedule or dispatch technicians to appropriate locations.
    • Relay work orders, messages, or information to or from technicians or customers.
    • Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
    • Prepare and schedule daily work and run schedules.
    • Receive and document customer purchase orders.
    • Track status of any orders and resolve problems.
    • Confirm time, check material, and submit for billing once matched to biller.
    • Monitor technician locations and utilization to coordinate service and schedules.
    • Record and enter records of customer requests, work or services performed.
    • Coordinate and determine tools and inventory needed for technician to complete service order.
    • Advise technicians and coworkers about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards if known.
    • Identify best itinerary based on customer and equipment knowledge.
    • Manage the unbilled hours report.
    • Submit tech hours for payroll processing.
    • Assist and train dispatchers.
    • Perform administrative activities, which may include returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments.

    Qualifications

    • High School Diploma (or GED or High School Equivalence Certificate).
    • 3+ years of dispatching experience.

    Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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