Learning Management System Administrator - Rockville, United States - The EMMES Corporation
Description
Overview:
Job Posting Title
US Remote/Rockville/Frederick/Wilmington
The Emmes Company, LLC (Emmes) is a global, full-service Clinical Research Organization dedicated to excellence in supporting the advancement of public health and biopharmaceutical innovation.
Through decades of experience we have learned that collaborative relationships thrive and human health benefits when truth is our compass.
Our Character Achieves Results culture is driven by five key values that guide our actions in the way we conduct research and distinguish us as an organization: Integrity, Agility, Passion for Excellence, Collaborative Partnerships and Intellectual Curiosity.
We are a trusted partner to clients who share our passion for improving public health in a world of ever-changing scientific research.
You will be joining a collaborative culture that empowers every Emmes employee
from entry level through top executive
to contribute to our clients success by sharing ideas openly and honestly.
Primary Purpose
The Learning Management System (LMS) Administrator is involved in every aspect of configuring and maintaining a single system of record for training and associated documentation in compliance with federal and international guidelines and requirements for clinical research organizations.
Responsibilities:
Configuration
Leads implements the initial and ongoing configuration of fields for courses, sessions, learners,
instructors, learning plans and all related items for the effective data capture, maintenance and reporting in Emmes audit-ready environment
Develops and implements a migration plan to move training data from Totara to an updated learning management system
Establishes and maintains, in partnership with IT, integrations that feed data to the learning management system to ensure that the LMS is current with other Emmes systems
Creates and executes a long-term plan for learning management system growth and improvement
Creates systems and workflows to ensure that all course resources are properly set up and available
Facilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools Testing
Uploads SCORM packages to the LMS
Conducts tests to ensure SCORM courses perform and document completion properly prior to full launch
Manages the sandbox environment
Maintains a bank of test user accounts
Enters data for each SCORM package to initiate reviews and/or retirement
Manages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training
Data Integrity and Reporting
Interprets and applies compliance requirements as related to training tracking
Defines and runs regular and ad hoc compliance reports
Monitors employee compliance in required courses and identifies employees who are out of compliance for further follow-up
Tracks usage of the learning management system features to provide reports on trends and creates and executes a plan to address those issues and trend
Maintenance
Assigns and manages appropriate learner, instructor and administrator accounts and access
Monitors all accounts and removes access when employees leave Emmes
Establishes approaches to differentiate active and inactive employees and maintains training histories for terminated employees in alignment with regulation and the law
Enters and manages attendance from live course deliveries
Manages instructor schedules in the LMS
Works with LMS provider to remain current on system specifications and updates
Communicate updates and changes to the LMS as needed
Customer Support and Troubleshooting
Provides help resources and training for learners, instructors, students, faculty, and staff
including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repository
Establishes and manages a help desk ticking system with designations for LMS support
Responds to all requests for support as related to the LMS
Manages relationships with the LMS vendor
Qualifications:
Masters Degree in Education Technology or related field
Technical certifications or coursework related to LMS administration
Minimum 3 years of learning management system maintenance and administration
Minimum 3 years experience integrating tools and technologies
Minimum 3 years of management or leadership experience
Proven ability to effectively communicate with faculty, staff, and senior leaders
Documented experience leading a learning management system migration.
Demonstrated ability to lead learning management systems in a global, compliance-driven
organization; Totara and Veeva Vault Training preferred
Demonstrated ability to create systems and process that support the effective management of the LMS
Skills in managing relationships with learning technology providers
Advanced proficiency with MS Office suite
Ability to troubleshoot learning management issues
Excellent customer service skills
Strong verbal and written communication skills
Advanced proficiency integrating external tools into the learning management system (preference for Totara and Veeva Vault Training experience)
Advanced understanding of HTML/CSS and JavaScript
Knowledge of LTI, API and OAuth
Proactive communication skills
Problem solving capabilities
Proficiency in training curriculum development preferred
Emmes requires all US based Clinical Research Associate new hires to be fully vaccinated before their first day of employment.
All new hires may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing.
Emmes complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons.Why work at Emmes?
At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our
Emmes Cares
community engagement program.
We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
Flexible Approved Time Off
Tuition Reimbursement
401k Retirement Plan
Work From Home Anywhere in the US
Maternal/Paternal Leave
Casual Dress Code & Work Environment
CONNECT WITH US
Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - The Emmes Company, LLC
The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
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