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- Track, record and update clients on their order status
- Receive and solve requests for service and repair on our existing client's custom shades
- Schedule repair and service visits as needed
- Check in deliveries, match delivery packing slips with customer files
- Answer phone calls from customers and triage their inquiries as backup to the primary schedulers for consultations and installations
- Greet and consult with prospective clients that enter the showroom as needed
- Microsoft Office, G-suite, CRM experience
- Clean and professional appearance, we are focused on modern interior design and consider ourselves "upscale casual"
- 5+ years of administrative experience, scheduling is a bonus Compensation: $20 - $21 hourly
- Track, record and update clients on their order status
- Receive and solve requests for service and repair on our existing client's custom shades
- Schedule repair and service visits as needed
- Check in deliveries, match delivery packing slips with customer files
- Answer phone calls from customers and triage their inquiries as backup to the primary schedulers for consultations and installations
- Greet and consult with prospective clients that enter the showroom as needed
- Filing
Service And Fulfillment Coordinator - Raleigh, United States - Gotcha Covered Blind and Decorating Center
Description
The primary duties of the Client Services Coordinator are to answer and solve client inquiries for service and repair.During the day you will also track and provide proactive status updates for all of our orders through various vendor portals.
At the time of service scheduling, you will quote and collect client balances and request reviews.Other duties will include checking in product shipments, and occasionally backing up the primary schedulers on phones and scheduling consultations/installation appointments.
Responsibilities:
Filing Qualifications: