Sr Field Service Supervisor - Concord - Kornferry Honeywell

Description

Job Description

The

Senior Field Service Supervisor

leads a team of field service technicians and is directly responsible for driving accountability, operational discipline, and performance execution across the New Hampshire service organization.

This role ensures technicians meet Honeywell standards in productivity, quality, customer satisfaction, safety, and compliance.

The Senior Service Supervisor provides hands-on leadership, clear expectations, and consistent follow-through to ensure the team delivers predictable, high-quality service outcomes every day.

KEY RESPONSIBILITIES
Team Leadership & Accountability
Set clear daily/weekly expectations for technician performance, productivity, response times, documentation quality, and customer communication.
Hold technicians accountable through consistent follow-up, coaching, structured 1:1s, and performance management.

Use data (labor utilization, cycle times, backlog, chargeable hours, first-time-fix) to monitor execution and intervene early when performance gaps appear.

Ensure technicians complete all required tasks on time - including closeout notes, timesheets, safety forms, and compliance documentation.
Reinforce Honeywell standards, operating mechanisms, and process discipline across the team.
Conduct ride-along and job audits to verify work quality and adherence to procedures.

Service Contract Growth
Identify service agreement expansion opportunities during technician job reviews, customer debriefs, and site visits.
Ensure technicians are trained and held accountable to recognizing, documenting, and communicating leads related to:

Contract upgrades
Additional systems coverage
Planned maintenance scope increases
Multi-site or regional consolidation opportunities
Partner with the Service Sales team to convert opportunities uncovered through service execution.
Support retention efforts by ensuring technicians maintain strong customer rapport and deliver consistent, high-quality work that reinforces contract value.
Monitor contract execution performance and address any operational gaps that could impact renewal likelihood.

SPOT (Service Pull-Through) Revenue Growth

Drive technician accountability for identifying SPOT opportunities during daily service work (repairs, replacements, upgrades, retrofits, code compliance work, optimization recommendations).

Reinforce a culture where identifying improvement opportunities is a standard expectation of every site visit.
Coach technicians in documenting SPOT leads in the required systems and escalating urgent opportunities.
Validate technician recommendations for accuracy and completeness before they enter the quoting pipeline.
Partner closely with the Service Manager and sales team to prioritize and close high-value SPOT leads.
Track and review SPOT opportunity data weekly with technicians to ensure follow-through and progression.
Support accurate forecasting by ensuring timely technician input and pipeline cleanliness.

Service Contract & SPOT Revenue Growth

Operational Execution
Manage scheduling, labor planning, and dispatching to ensure service commitments are met with strong resource efficiency.
Monitor backlog and aging work orders and drive technicians to close them within expected timeframes.
Enforce SLA adherence and escalate risks proactively.
Lead daily or weekly operational stand-ups to review KPIs, safety topics, priorities, and roadblocks.

Customer Experience & Issue Resolution
Drive technician ownership of each contracts service level agreements, customer relationships, communication, and problem resolution.
Step in as the escalation point when issues arise, ensuring rapid and accountable resolution.
Verify that all completed work meets Honeywell quality standards and customer expectations.
Support the Service Manager in resolving complex customer issues where process or performance discipline is involved.

Technical Expertise & Support
Provide assistance and/ or direct team for guidance on troubleshooting the Honeywell and third-party systems.
Validate that technicians follow proper commissioning, testing, and documentation methods.
Ensure all work complies with Honeywell safety rules, local codes, NFPA standards, and state requirements.

Financial & Business Accountability
Support financial goals by ensuring productivity, chargeability, and labor utilization targets are met.
Drive timely work order closure and billing readiness through strict documentation compliance.
Identify revenue opportunities (service agreements, upgrade recommendations, replacements) and coach technicians to do the same.

Travel up to 50%.

Qualifications


YOU MUST HAVE
5 years of field experience in building systems service (HVAC controls, Fire, Security, BAS).
3 years of supervisory, team lead, or senior technician experience.
Proven track record in managing and supervising a medium size team in the related field of job-related activities and people management
Board knowledge on Honeywell systems/products or similar in the industry
Basic knowledge on government regulations on building controls
Strong ability to hold teams to clear standards and drive consistent execution.
Strong organizational, follow-up, and communication skills.
Valid drivers license; ability to travel throughout NH.


WE VALUE
Honeywell certifications.
Proficient with Honeywell platforms (EBI, N4, Security Systems, XLS, etc.) or similar systems.
NICET II (for Fire roles), state licenses, or equivalent.
Experience with ERP systems like SAP, Salesforce, Oracle etc
Proficiency with using online tools like Power BI, MS Office 365 applications,
Background in coaching, corrective action, or performance management.


ABOUT HONEYWELL
Honeywell International Inc

(Nasdaq:

HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity, and global urbanization.

We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets.

Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Learn more about Honeywell:
click here


THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive.

BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems.

Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates


Posting Date:
January, 27, 2026.

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition.

As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Required Skills
Business Management; Business Operations; Communication Skills; Customer Relationship Management; Drive Accountability; Field Service Management; Field Services Support; Initiating Corrective Action; Operational Excellence Fundamentals; Problem Solving Techniques; Revenue Generation; Service Delivery; Service Operations; Team Management