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Herndon

    ServiceNow Engineer/Developer - Herndon, United States - Leidos

    Leidos
    Leidos Herndon, United States

    2 weeks ago

    Leidos background
    Description

    At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities.

    Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science.

    Leidos National Security Sector is seeking ServiceNow Engineer/Developer to help build a strategic platform to improve IT and business processes.


    In this position you will:
    Create, maintain and enhance Dashboards and reporting, including scheduled reports
    Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
    Coordinate application and platform upgrades
    Assist with creation and cataloging of business process flows
    Work with the ServiceNow development team to propose solutions based business needs and strategies
    Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
    Work with the training officer to develop supporting documentation to help others use the platform effectively
    Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
    Create models using ServiceNow, Splunk, SQL queries, and scripting to summarize understanding of how data relates to underlying network performance
    Interact with the customer regarding Systems Engineering technical considerations and for associated problems, issues or conflicts
    Focus on the Improvement of Service quality, SLA Measurement & Reporting, Root Cause Analysis and Improvement

    Basic Qualifications :
    Active TS/SCI with polygraph clearance
    Recent experience in a data-centric operations environment utilizing commercial tools to provide actionable insights and situational awareness
    Must have experience with ServiceNow
    12+ years of applicable work experience and education using one of the following combinations of education and work experience;

    High School diploma with 12+ years of relevant work history
    Associate's degree with 10+ years of relevant work history
    Bachelor's degree with 8+ years of relevant work history
    Master's degree with 6+ years of relevant work history
    PhD with 2+ years of relevant work history


    Preferred Qualifications :
    Experience w/ Tableau, Splunk, Oracle, and network visualization tools

    Original Posting Date:

    While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.


    Pay Range:
    Pay Range $122, $220,900.00


    The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary.

    Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    #J-18808-Ljbffr
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