- 7+ years of operations leadership in the Commercial Door, Dock, or Access Control industry
- Deep working knowledge of commercial entry solutions (doors, dock equipment, high-speed doors)
- Willingness to travel 75%+ of the time
- Comfort with ERP/FSM systems (NetSuite, ServiceTitan, or similar) and strong Excel skills
- Based in the Northeast/Midwest corridor (Boston, Chicago, DC, Philly, Cleveland, Detroit)WHY THIS IS A BIG DEAL
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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Boston, Massachusetts, United States4 days ago
Director of Operations - Boston - Dynamic
Description
Location: Remote / Road Warrior
Must reside within the Northeast Triangle: Boston – Philadelphia - New Jersey
Travel: 75%+ (National travel required)
THE OPPORTUNITY
.
We are looking for a Director of Operations to be the tactical right hand to the COO. This is not a desk job and it's not theoretical. This is a roll-up-your-sleeves, boots-on-the-ground leadership role for someone who loves being in the field, fixing what's broken, and leaving things better than they found them.
You'll live on the road, help integrate new acquisitions, standardize how work gets done, and act as the critical bridge between the technicians in the field and the executives driving growth.
If you're the kind of leader who'd rather solve problems in a shop or jobsite than from a slide deck—this one's for you.
WHO YOU ARE
The Industry Vet
You know your doors and docks—sectional vs. coiling, levelers vs. lifts—and you understand how commercial door businesses actually make money.
The Road Warrior
You're energized by travel and thrive in the field. Three to four weeks a month on the road? That's your rhythm.
The Bridge Builder
You can talk shop with seasoned techs and talk KPIs with executives—earning respect on both sides and keeping everyone aligned.
The Fixer
You don't just flag problems. You jump in, fix dispatch, inventory, billing, or routing issues, and train the team so it sticks.
WHAT YOU'LL DO
Standardize Operations
Travel to newly acquired branches (often very "mom and pop") and help professionalize operations—dispatch, service flow, inventory, and more.
Lead From the Field
Coach and mentor Branch Managers and Service Managers on running strong P&Ls and efficient, profitable service operations.
Fix the Order-to-Cash Cycle
If a branch is losing money due to poor billing, bad routing, or process gaps, you'll find it, fix it, and lock in the improvement.
Integrate Acquisitions
Help blend cultures, systems, and processes—moving teams from paper to platforms like NetSuite or ServiceTitan without losing trust or morale.
Champion Safety
Lead a true "Safety First" culture across all field operations, ensuring OSHA and company standards aren't just met—but lived.
WHAT YOU BRING
Build the Playbook
You won't be maintaining the status quo—you'll help create the national operational standard that scales this company from 100 to 500+ employees.
Career-Defining Role
Join at the inflection point. As the platform grows, your influence, scope, and career trajectory grow right along with it.
Compensation
$150,000 + bonus
Job Type: Full-time
Benefits:
401(k) + matching
Health, dental, vision, and life insurance
Flexible schedule
Paid time off
Professional development support
Benefits:
Work Location: On the road
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