Technical Parts Specialist - Augusta, United States - Textron

    Textron
    Textron Augusta, United States

    Found in: Lensa US P 2 C2 - 1 week ago

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    Description

    Technical Parts Specialist

    Description
    Textron Specialized Vehicles Inc\. is a leading global manufacturer of golf cars, utility and personal transportation
    vehicles, snowmobiles, side\-by\-sides, all\-terrain vehicles, professional turf\-care equipment, and ground support
    equipment\. Textron Specialized Vehicles markets products under several different brands\. Its vehicles are found in
    environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
    preserves\.


    Responsibilities:

    • Answer calls from customers and end users to provide timely and accurate information to incoming
    customer questions and product knowledge requests\.

    • Maintain and update tools and resources for call center team members to use when speaking to end
    consumers and dealerships\.

    • Problem\-solves technical questions that go beyond general product and vehicle knowledge\.
    • Develop alternative solutions to common customer issues\.
    • Educate customers on vehicles and products, including warranty information and escalated technical
    issues\.

    • Exhibit and log proficiency in Bill of Material \(BOM\)\.
    • Troubleshoot IT complications including automation issues for orders and invoicing\.
    • Exhibit excellent customer service skills through oral and written communication\.

    Qualifications

    Qualifications:

    • Education: High School Diploma Required, associate degree preferred
    • Years of Experience: 2 or more years of experience required;
    • Software Knowledge: Salesforce, SAP, Microsoft Word/Excel, TSV Drawer, Team Centre

    EEO Statement

    Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law\.


    Recruiting Company: Textron Specialized Vehicles


    Primary Location: US-Georgia-Augusta


    Job Function: Product Support


    Schedule: Full-time


    Job Level: Individual Contributor


    Job Type: Standard


    Shift: First Shift


    Relocation: Unavailable


    Job Posting: 03/14/2024, 5:51:28 PM


    Job Number: 320024