Business Application Administrator with Security Clearance - Richmond, VA, United States - DB Recruitment Group

Description

• Collaborate with project teams to deliver business and technical guidance and to troubleshoot issues effectively
• Engage in project initiatives, providing technical oversight and leadership on business systems-related projects
• Stay informed about updates and changes to specific business applications, ensuring technologies and platforms remain up-to-date and supported

• Develop innovative and accurate solutions to complex user issues, enhancing productivity
• Promptly investigate and address user queries in line with established standards
• Work in partnership with the Quality Assurance team to guarantee the delivery of high-quality software for User Acceptance Testing (UAT)
• Analyze business processes to suggest improvements that boost productivity
• Ensure cohesive system integration by collaborating with all support departments

• Address IT inquiries by diagnosing issues and offering solutions
• Keep system users and the IT team informed about the status of incidents, service requests, and system enhancements
• Collaborate with team members to design and implement system improvements with a focus on customer satisfaction

• Proven experience in business systems analysis, application management, and support of business application systems
• Extensive experience in hardware/software support within a medium-sized organizational setting
• Proficient in SQL for query purposes
• Knowledgeable about ITIL and ITSM frameworks
• A strong foundation in various business applications, including user access management, application troubleshooting, change management, and more
• Well-versed in PC and Office productivity tools.