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- Develop comprehensive training materials for internal and external teams on all new features, partnering closely with the training department to ensure technicians can address common issues with prototypes.
- Collaborate closely with the field service technician team to identify failure trends and communicate priorities for engineering fixes.
- Monitor and analyze product performance metrics, providing insights and recommendations for continuous improvement.
- Up to 25% travel expected
- Minimum 3 years of work experience designing and testing hardware devices
- Creative and innovative problem-solving skills
- Data-driven and analytical mindset
- Mandarin fluency
- Experience in the food and beverage industry
NPI (New Product Introduction) Engineer - Hardware - San Francisco, CA, United States - Botrista, Inc.
Description
At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself.By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push of a button.
Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business.
Our machines are being rapidly deployed around the country for customers to experience & enjoy.Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.
Address immediate issues for test customers, investigating root causes and collaborating with them to resolve problems effectively.~3 weeks Paid Time Off, 5 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
~ Beautiful new SF office with outdoor rooftop workspace
~ Free beverages with our Bot, snacks, and Wednesday lunches
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