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    Careers - Customer Service Leader - Aiken, United States - Food Lion

    Food Lion
    Food Lion Aiken, United States

    3 weeks ago

    Food Lion background
    Description

    Job Description:


    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

    Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.


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    Job Responsibilities:
    Greet each customer and uses his or her name whenever possible

    Is courteous and helpful to other associates

    Notify QA of any cleaning issues or maintenance required on front end

    Performs the task of sales associate when scheduled or as needed per the surge plan guidelines

    Ensure the MVP savings center KIOSK is filled with paper and properly working

    Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

    Perform all other duties as assigned

    Successfully complete computer based training (CBT) and training aid courses

    Maintains proper knowledge of all sales associate register functions and Front End accounting services

    Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager

    Performs the task of the customer lead as needed to ensure service standards are maintained

    Avoid personal conversations with other associates when customers are present

    Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar

    Observe and correct all unsafe conditions that could cause associate or customer accidents

    Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner

    Maintain alertness and calls for assistance when needed to service customers per service standards

    Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

    Adhere to all company guidelines, policies and standard practices

    Ensure work station and front end area of the store has a neat and clean presentation


    Job Requirements:
    High school graduate or equivalent preferred

    Must meet minimum age requirements to perform specific job functions

    Ability to use computers and other communication systems required to perform job functions

    Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

    Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

    Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

    Ability and willingness to learn multiple tasks and technical requirements of the job

    Effective communication and customer service skills

    Meet established volume activity standards for the position

    Stand 100% of the time, frequently walking short distances

    Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

    Pull or push up to 75 lbs. on occasion

    Must be able to meet the physical requirements of the position, with or without reasonable accommodations

    Ability to perform the technical requirements of cashier and service center

    Perform repetitive hand and arm motions


    Job Details:

    Company:
    Food Lion


    Vacancy Type:
    Full Time


    Job Location:
    Aiken, SC, US


    Application Deadline:
    N/A

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