- Communicate professionally with customers, subcontractors, employees and insurance
- Coordinate and manage multiple residential, commercial, industrial and institutional projects of
- Provide technical explanations to clients, adjusters, consultants and others
- Meet with estimators and project managers regularly to ensure accuracy of all work being
- Visit job sites as necessary to ensure quality
- Schedule daily work orders submitted from the estimators and project managers for restoration,
- Provide constructive feedback and direction to complete tasks on time and within budget
- Ensure all work crews are appropriately uniformed
- Meet with municipal inspectors and secure needed permits as required
- Oversee all moisture mapping for water losses.
- Coordinate after-hours emergency services as directed, including board-ups, water damage,
- Respond to emergencies including after hour responses as necessary
- Develop and manage a sustainable contents operational process
- Conduct regular two-way assessments of staff performance
- Manage daily logistics and job assignments of field personnel and equipment
- Coordinate daily needs with temp staffing companies
- Coordinate job starts and schedule appointments with customers and clients
- Handle customer complaints that pertain to quality of work or performance of employees
- Complete accident, injury, & incident reporting forms
- Work as a team with local and national operations to promote customer satisfaction, sales
- Attend BELFOR sponsored operations and safety training courses as required
- Other projects and duties as assigned
- Bachelor's degree in a related field, preferred
- Minimum 5 years' managerial experience with restoration, cleaning, and/or applicable
- Sense of urgency, professional appearance and demeanor, positive attitude, and strong work
- Proficient with restoration industry management system (Restoration Manager, DASH, Service
- Hazardous material identification ability, including asbestos, lead paint, mold and IICRC
- Experience operating vehicles up to 26,000 GVW and operating truck-trailer combinations
- Willing to work nights and weekends and travel when necessary
- Intermediate training and experience with two of the following:
- Water Damage
- Fire Damage
- Contents Damage
- Advanced training and experience with one of the following:
- Water Damage
- Fire Damage
- Contents Damage
- Familiarity of Material Safety Data Sheet (SDS) use preferred
- Experience with site-specific safety plans
- Satisfactory completion of OSHA Construction 30 hour course preferred
- Valid EPA Lead RRP Certified Renovator license preferred
- Knowledge of DOT requirements
- Eligible to operate a motor vehicle per BELFOR's vehicle policy
- Proficient with Microsoft Office programs (Outlook, Excel, and Word)
- Comprehensive understanding of customer service, principles and practices
- Work under time constraints to meet specific timelines
- Frequent lifting in excess of 50 lbs.
- Sustained periods of standing, walking, bending, and kneeling
- Access and mobility in tight spaces
- Manual dexterity needed for keyboarding and other repetitive tasks
- The ability to bend, crouch, or stand as necessary.
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Restoration Manager - Meridian, United States - Belfor
Description
Position OverviewThis position is responsible for managing field restoration personnel. Additionally this position is
responsible for reviewing and approving time entries for their team that impact job costs and billing,
as well as assigned personnel time off requests. As needed you may be called to oversee large
losses that require additional management and supervision.
Essential Functions
essential functions.
Disclaimer
The statements herein are intended to describe the general nature and level of work being
performed by employees, and are not to be construed as an exhaustive list of responsibilities,
duties and skills required of personnel so classified.
BELFOR Holdings is an Equal Opportunity Employer
