Tax Manager - Charlotte, United States - elevate DIGITAL

Description

J ob Description
Oversee and manage the daily administration of tax filing delivery for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines
Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues
Proactively manage client accounts to mitigate client escalations
Responsible developing colleagues in both tax filing knowledge and client facing delivery

As Tax Filing Delivery Manager duties include, but are not limited to, the following:
Responsible for overall client delivery and satisfaction in Tax Filing
Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy
Monitor and audit various tasks to identify trends and process improvement opportunities
Support implementation of process improvements
Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts
Identify and lead process improvement efforts in tax filing processes
Work with other client domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting the client's delivery
Respond to client communications and escalate when needed; Communicate complex issues to clients as needed
Ensure timely, accurate responses are provided to clients and/or other teams.
Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views)
Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation
Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps
Resolves/Pushes open items to resolution to align with Tax Filing point of view
Educates & coaches associates and clients and provides subject matter expertise related to tax filing
Liaison with Client and Payroll Client teams for items related to tax filing.
Educate clients and provide subject matter expertise for payroll tax filing
Mentor and coach colleagues, managing performance and accountability
Coordinate and/or provide needed training for new colleagues or processes
Coordinate and actively support SOP development, training, communication to team and maintain updates
Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery
Approve checklists - work checklist queue
Coordinate testing for updated interfaces as required
Variance analysis control point when issue needs escalation or analysis
Review EFT setup to make sure all deposits set up for EFT payment, where applicable
Monitor and communicate "Applied for" statuses for any agency registration issues
Communicate penalty and interest report to clients
Support testing and implementation of new clients as needed
Ability to problem solve and using tax knowledge and experience

Education and Experience
Minimum of 5 years' experience in payroll tax filing related field required
Advanced understanding of payroll and tax and/or related subject matter desired
Advanced understanding of regulatory and legislative guidelines desired
Demonstrated strong verbal & written communication skills required
2+ years client interaction and management required
3+ years people management experience required
Strong computer skills with current technical knowledge required
Master Tax experience desired
ADP Smart Compliance experience desired

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