Dispatcher (54182) - Hwy N Eugene,, Oregon, United States
1 day ago
Job description
DescriptionLevel: Entry
Job Location: Onsite
Position Type: Full Time
Education Level: High School Diploma or equivalent
Salary Range: $18-$21
Job Shift: Day
Job Category: Admin – Clerical
Purpose
The Dispatcher will maintain constant communication with Service Technicians to coordinate dispatch board and maintain the dispatch schedule.
Essential Job Functions
Dispatch Service Techs using Service Titan
Coordinate the schedule and monitor the dispatch board
Prioritize the most urgent customer appointments
Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field
Analyze and solve issues impacting technicians and customers
Other duties as assigned
Qualifications
Requires a high school diploma or equivalent
Minimum of six (6) months of previous dispatch experience preferred
Must have experience with Microsoft Office Suite
Positive attitude
Friendly disposition
Enjoys interfacing with technicians and customers on the phone
Competencies
Strong written and verbal communication skills, including active listening
Excellent customer service skills
Ability to be empathetic and resolve customer grievances
Ability to prioritize tasks in a fast-paced environment
Must be able to maintain a high level of professionalism and customer service in stressful situations
Must have the ability to work in a team environment
Work Environment
Standard office with shared common space and individual workspaces with dividers.
Physical Demands
Prolonged periods of sitting at a desk
Prolonged periods of working at a computer
Must be able to lift 20 pounds
Supervisory Responsibility
None. All questionable matters are referred to the Supervisor.
Travel
None
Work Hours
Full Time- 8 Hours a Day
Monday-Friday
What We Offer
• k) with a 4% employer match
• Medical, Dental and Vision
• Paid holidays, Vacation, Sick pay
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
QualificationsCompetencies
This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.
Education and Experience
High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.
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