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    Clinical Surgery Coordinator, CSC GI and Liver Clinic - Minneapolis, United States - Hennepin County Medical Center

    Hennepin County Medical Center
    Hennepin County Medical Center Minneapolis, United States

    5 days ago

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    Description

    SUMMARY:
    We are currently seeking a Clinical Surgery Coordinator to join our CSC GI and Liver Clinic team. This full-time role will primarily work on-site (


    SHIFT:
    Days).

    Purpose of this position:
    Responsible for organizing and communicating all aspects of a patients' surgical procedure


    RESPONSIBILITIES:

    • Coordinates surgical procedures for patients with appropriate provider, time, and location
    • Coordinates and schedules pre and post op appointments for patients per procedural guidelines
    • Ensures and coordinates necessary tests and imaging are completed and obtained both pre-procedure and post-procedure
    • Confirms with vendors that all necessary equipment for procedures is available and onsite
    • Documents and ensures the clinical notes and surgical instructions are entered into Epic
    • Verifies accurate insurance information and partners with the prior-authorization team to determine if prior-authorization requirements
    • Communicates prior-authorization process, requirements, and timeline to patients if applicable
    • Gathers medical records, CPT Codes, Imaging, and supporting documents required for the prior-authorization process
    • Obtains and scans surgical consent forms
    • Has an extensive knowledge of procedural guidelines for the surgical practice supported
    • Frequent communication with surgeons and OR scheduling team to effectively coordinate patient care
    • Provides accurate, detailed, and timely information to patients regarding test preparations, surgery date, arrival time, and any other directional information needed
    • Responds to patient questions appropriately and timely
    • Ensures patients have proper medical clearance and pre-surgical testing as needed
    • Completes pre-procedure phone calls and confirms appointment times with patients
    • Performs all aspects of patient care in an environment that promotes patient safety
    • Assists other members of the department as needed
    • Collects pre-payments for surgical procedures if applicable
    • Coordinates patient transportation if needed
    • Discharge care coordination if needed
    • Other administrative and clerical duties as assigned

    QUALIFICATIONS:

    Minimum Qualifications:

    • High school diploma or equivalent
    • Three (3) years of clerical experience in a clinical or surgical practice


    • OR-

    • An approved equivalent combination of education and experience

    Knowledge/ Skills/ Abilities:

    • Strong computer skills. Familiar with Excel, Word
    • Strong organizational and customer service skills
    • Must be highly skilled in verbal communication, problem solving, prioritization, and organization
    • Knowledge of HIPAA/Confidentiality
    • Basic health insurance knowledge
    • Basic knowledge of CPT/DX codes
    • Medical Terminology
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