Product Support Engineer - Remote, United States - Singular

Description

We're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

What you will do:

• Be the first point of contact for Singular's clients and partners, troubleshoot issues or escalate them internally
• Research, debug and solve client's issues
• Work closely with Support, Product and Engineering teams to improve and grow the product offering
• Serve as an advocate for customers with the product organization
• Become an expert in mobile marketing and Singular's product offering
• Play a significant role in the growth and development of our customer support competency

Who you are:

• Fluent English (verbal and written) – a must
• Ability to write short technical explanations in English – a must
• Service-oriented person
• Ability to self-manage time and prioritize tasks accordingly
• Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
• Aptitude to multitask with a high volume of tasks
• Responsible, independent and autodidact
• Team player with solid communication and presentation skills

What you will need:

• 3-5 years of experience in Technical Support or QA
• Previous experience in a B2B SaaS company – an advantage
• B.E / BCA / MCA required in a relevant technical field
• Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.