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    Consumer Loan Specialist - Gurnee, United States - Abbott Laboratories Employees Credit Union

    Abbott Laboratories Employees Credit Union
    Abbott Laboratories Employees Credit Union Gurnee, United States

    1 week ago

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    Description

    Job Description

    Job Description

    SUMMARY: Assist with all aspects of consumer loan processing in addition to general office management.

    ESSENTIAL FUNCTIONS:

    • Inputs, processes and analyzes phone, internet and LSI auto, personal and Visa applications
    • Processes and distributes LDM approved loans
    • Distributes LSI approved loans
    • Handles loan denials and mails Notice of Adverse Action for Visa
    • Processes event tickets
    • Performs Visa functions to include maintenance, opening of accounts, respond to incoming Visa tickets, answering member inquires and returned statements
    • Audits all Visa applications for accuracy and reports findings to Consumer Loan Manager
    • Assists with title processing, questions and calls
    • Prepares documents for review and imaging
    • Answers and processes member inquiries regarding transactions, maintenance and status of their loan
    • Assists members with State National inquiries
    • Processes GAP claims
    • Actively cross-sells and promotes credit union products and services
    • Other duties as may be assigned

    QUALIFICATIONS:

    • Education Required: High School Diploma or equivalent (GED)
    • Experience Required: One (1) year of customer service or retail sales experience
    • Experience Preferred: Two (2) years of customer service experience in the processing of consumer loans and visa
    • Knowledge, Skills and Abilities (KSAs):
    • Ability to perform job functions independently
    • Ability to work as part of a team
    • Ability to verbally communicate effectively with internal and/or external members
    • Ability to use computers and job-specific technology/software efficiently
    • Maintains confidentiality
    • Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

    TRAVEL: N/A

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