Workforce Management Analyst - Louisville
4 weeks ago

Job summary
The Workforce Management Professional 2 plays a key role in supporting operational excellence by applying advanced and predictive analytics.+
Responsibilities
- Process daily exception requests,
- and respond to escalated issues.
- Familiarity with Genesys Cloud ACD, ,strong proficiency in Microsoft Word,,Excel,,PowerPoint,
,Excellent written and verbal communication skills,
,Strong analytical,critical-thinking,and problem-solving skills,
,Ability to prioritize multiple tasks,.meet deadlines,and maintain high attention to detail..
Job description
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