Customer Service Representative - Woburn, United States - Central Cooling & Heating

Description

*Customer Service Rep / Parts Coordinator**About Central Cooling & Heating*Central Cooling & Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.

The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry.

The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

*Responsibilities include the following:

• Daily scheduling of field service technicians
• Direct interaction with customers in need of service
• Answer in-bound calls
• Make outbound calls to schedule service and solicit customers for future business
• Dispatch technicians to jobs
• Helping team members with side tasks
• Maintain customer database
• Provide BEST IN CLASS customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

*Candidates must also have the following: * - 5 years of customer service experience

• Desire to achieve goals, both personal and professional
• Hard work ethic and willingness to work OT when necessary
• Strong team mentality
• Experience in a customer service role where the phrase "customer first" was practiced daily
• Experience with Service Titan system is a bonus

*Benefits include:

• Competitive salary with future bonus opportunities
• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• 401K with employer match
• Short-term and Long-term disability
• Life Insurance

Job Type:
Full-time


Job Type:
Full-time


Salary:
$22 - $30 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday and 1 1⁄2 day Saturday a month
• Overtime
• Weekend availability for on call once a month, must have wifi at home

Ability to commute/relocate:

• Reliable commute to Woburn daily or planning to relocate before starting work (Required)

Experience:

• Dispatching: 3 years (Preferred)

Service Coordinator: 3 years (Preferred)

• HVAC Industry: 1 year (Preferred)

Work Location:
In person


Job Type:
Full-time


Pay:
$ $30.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Dispatching: 3 years (Preferred)
• Customer service: 3 years (Required)

Work Location:
In person