Dolly Delivery Driver Assistant No Experience Needed - Seattle, United States - Dolly Inc
Description
**Work with Us**
**Join our team to help make moving and delivery easier than ever.**
Documentation Specialist Location: Seattle, WA Type: Full TimeMin. Experience: Mid Level Dolly was created to reimagine the big and bulky item delivery experience by putting the customer in control and optimizing for convenience and safety at an affordable price. We deliver millions of items and are the leading on-demand delivery service trusted by retailers like Best Buy, Costco, Crate & Barrel, Big Lots, and many more.
Headquartered in Seattle, Dolly is currently operating in 35+ markets and will soon be everywhere nationwide. We're passionate about creating a customer-centric brand that brings customers back time and time again. Our team is ambitious and humble, with innovation at the core of everything we do.
**About the Role**
Dolly, the leading on-demand delivery service is seeking a self motivated, curious, and creative communications and change management specialist to support the ongoing operations as we scale. This is a new role at Dolly and will be a great opportunity for a motivated, results driven communications professional to be a true stakeholder and have direct input into the day to day of your role as you own all things documentation (non-technical) at Dolly.
**What Youll Do**
Crafting external facing (customer/driver) messaging used by our live operations team
Drive team efficiency through improvement of existing processes and creating new ones in order to respond and adapt to the changing needs of the business
Creating and maintaining training materials and internal facing knowledge base articles
facilitating and continuing to improve a change management process in order to make sure that new feature roll outs, SOP changes, and any other is in place for new feature roll-outs, SOP changes, (including things like changes to our SOPs, feature roll-outs, and new service area launches)
Monitor internal company communications (including internal communications tools such as Slack) and connect people to resources, escalate questions, comments or concerns
Assist in developing and facilitating trainings, including but not limited to: new agent training, on-boarding, and feature roll-outs
**Desired Qualifications:**
Experienced, confident, and creative writer ready to take on new challenges
Experience in developing and creating communications plans including internal and external-facing documentation
Experience with project management
Ability to create and improve existing systems and processes
Extremely dependable, punctual, and manage your time well.
Good attention to detail and critical thinking
High level of comfort and familiarity with smartphone applications.
Ability to multi-task and switch into different modes during the workday/week
Experience with Zendesk is a plus
Experience working with remote and/or international teams is a plus
Dolly is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, family or parental status, or Veteran status.
Dolly offers a competitive benefits package that includes medical, dental, vision, 401k, unlimited PTO, and equity.
Type: ContractedMin. Experience: Entry Level Type: ContractedMin. Experience: Entry Level Type: Full TimeMin. Experience: Mid Level We are looking for a highly motivated individual to join the Operations team. As the Retail Operations Specialist at Dolly you will support our growing base of national retail partners that provide delivery for their customers via Dolly. Youll be working closely with our Sales and Retail Support teams to execute flawless partner launches and proactively mitigate against any operational issues that arise when things dont go as planned. This role requires a results oriented self-starter with effective communication skills that can organize multiple stakeholders under tight timelines.
This is a new role at Dolly and will report to the Director of Customer Operations. Type: Full TimeMin. Experience: Experienced Owner with a bias to action - you are relentless in pursuit of progress, you take accountability for outcomes, not tasks, you knock down walls and figure out how to get things done, and you constantly strive to improve your work Level-headed and calm under pressure - your organization and time management skills allow you to context-switch rapidly, manage competing priorities with ease, and maintain high velocity under uncertainty. **Perks & Benefits**
Unlimited paid time off
Comprehensive insurance
Competitive compensation
Fun work environment
401k program
Subsidized cell phone plans