Technical Computer Systems Engineer - Georgetown - beBeeDesktopSupport

    beBeeDesktopSupport
    beBeeDesktopSupport Georgetown

    1 week ago

    Job title: L2 Desktop Support Engineer

    Description

    Job Title: Desktop Support Specialist



    The role of a desktop support specialist is to provide technical assistance and troubleshooting services to end-users. This involves analyzing, resolving, responding to, and documenting user inquiries related to the use of computer hardware and software.



    Responsibilities:



    • Provide technical assistance via phone or on-site visits as necessary.

    • Analyze issues reported by users using problem-solving skills.

    • Determine solutions through research or direct interaction with vendor representatives when needed.

    • Communicate findings clearly while conveying non-technical explanations for complex concepts where feasible.
      The goal here will always be clear effective communication ensuring all parties have solid understanding prior finalizing matters thus preventing future reoccurring problems down line.

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