Customer Service Manager - Darien

Only for registered members Darien, United States

4 days ago

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Job summary

The Customer Service Manager is a hands-on leader responsible for owning and operating the customer service function end to end.
This is a player/coach role that combines direct customer interaction with team leadership, process design, and performance management.

Responsibilities

  • Actively handle customer inquiries, escalations, and complex cases across phone, email, and digital channels
  • Serve as the primary escalation point for internal representatives and external call center agents
  • Ensure consistent,
  • high-quality customer interactions aligned with brand and compliance expectations

    Qualifications

    • Bachelor's degree or equivalent experience
    • 5+ years of customer service experience,
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