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- Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues.
- Understanding of the business processes and all applicable procedures, including in-depth knowledge of GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and Good Documentation Practices (GDP)
- Windows Desktop OS support tasks (Win 7 – Win 11) Including the setup of new systems, installation and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment
- Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems
- Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel
- Troubleshooting and replacement of hardware component and systems and system imaging software