Call Center Agent - Philadelphia, United States - Imagine Wire Works

Description

Job Description

Job Title: Call Center Agent

Location: Philadelphia, PA

Position Type: Full-time

Job Description:

We are seeking a dynamic and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for handling inbound and outbound calls from customers, providing them with excellent service, resolving their inquiries, and ensuring a positive customer experience.

Responsibilities:

• Answering incoming calls promptly and professionally.
• Providing accurate information to customers' inquiries and resolving their concerns.
• Assisting customers with product or service-related issues.
• Processing orders, forms, applications, and requests.
• Handling customer complaints and escalating issues as needed.
• Following up on customer inquiries not immediately resolved.
• Maintaining a high level of professionalism and customer service at all times.
• Adhering to call center scripts, policies, and procedures.
• Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics.

Requirements:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer applications and ability to navigate multiple systems simultaneously.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Positive attitude and willingness to learn and adapt.

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